Director, Sales Operations

About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact. Learn more at  diligent.com . Position Overview: As the Director of Sales Operations, you will play a pivotal role in managing our sales processes, driving sales performance, and ensuring data quality across the organization. This is a leadership position that requires strong analytical skills, strategic thinking, demonstrated track record of innovation and continuous improvement, and the ability to collaborate effectively with cross-functional teams. Key Responsibilities Leadership and Team Management: Lead and inspire a team of sales operations professionals, including remote employees, to achieve departmental goals and objectives. Provide guidance, mentorship, and professional development opportunities to team members to enhance their skills and performance. Foster a positive and collaborative work environment, promoting a culture of accountability, innovation, and continuous improvement. Collaborate with cross-functional teams, including Marketing, Finance, and Customer Success, to ensure alignment of processes and data integration across departments. Collaborate with sales leadership to identify opportunities for process improvement and implement effective strategies to enhance sales productivity. Foster a culture of collaboration and teamwork, working closely with stakeholders to identify and address operational challenges. Embed One Diligent philosophy into all cross-functional collaborations.  Management: Oversee the administration and optimization of our Salesforce.com platform, ensuring it aligns with our business objectives. Develop and implement best practices for sales processes, workflows, and reporting in Salesforce.com. Drive the requirements to customize and configure Salesforce.com to meet the evolving needs of the sales team and other stakeholders. Continuously monitor system performance, identify areas for improvement, and implement enhancements to drive efficiency. Establish and enforce data governance policies and procedures to maintain accurate and reliable data within Salesforce.com. Lead efforts to cleanse, standardize, and validate sales data to ensure data integrity and consistency. Implement data quality metrics and conduct regular audits to identify and resolve data discrepancies and ensure compliance with data governance standards. Set and maintain a data quality standard that allows for increased data integrity (do we have a measure of this today and a goal we can set? You mentioned that this was an issue.) Sales Process Enhancement: Collaborate with sales leadership to identify opportunities for process improvement and implement effective strategies to enhance sales productivity. Develop, implement, and optimize sales processes with consideration for the entire process flow and all impacted teams. Analyze sales performance data to identify trends, bottlenecks, and areas for improvement, providing actionable insights to sales leadership. Streamline sales operations by designing and implementing standardized sales processes, including lead management, opportunity tracking, and forecasting. Implement One Diligent process flows and processes to ensure global and market consistency. Training and Enablement: Lead efforts to develop and deliver comprehensive training programs for the sales team on Salesforce.com usage, process adherence, and best practices. Stay up to date with the latest features and updates in Salesforce.com and provide ongoing training and support to ensure maximum utilization by the sales team. Work with sales enablement team(s) to ensure current processes, documentation, and best practices are applied universally and consistently. Required Experience/Skills  Bachelor’s degree in business administration, Sales, a related field, or equivalent experience. Minimum of 5 years of experience in Operations, preferably in a SaaS environment. Extensive experience in managing Salesforce.com processes, workflows, and reporting. Strong analytical skills with the ability to interpret complex sales data and provide actionable insights. Demonstrated track record of improving sales productivity and operational efficiency. Excellent project management skills with the ability to manage multiple initiatives simultaneously. Strong leadership abilities with experience managing and developing a team. Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional, global teams. com Administrator or Advanced Administrator certification is a plus. Demonstrated history of process & system innovation and continuous improvement. FLSA Status : Exempt  What Diligent Offers You   Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people.  Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.  Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.    We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com . To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.