Localization Manager

About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact. Learn more at  diligent.com . Position Overview The Localization team helps oversee and facilitate end-to-end localization for the entire Diligent family of products, including software, documentation, sales and marketing collateral, e-learning and all other assets. The successful candidate possesses expert-level proficiency with localization tools and practices, is technically savvy and is exceptionally detail-oriented and organized. This role requires a strong self-starting, entrepreneurial drive, and independent problem-solving ability. Working within the product design team, the Localization Manager frequently partners with other departments, managing deliverables to internal stakeholders company wide. Key Responsibilities Oversee and implement all end-to-end aspects of localization for the website, e-learning, online help center, in-app copy, product documentation, sales and marketing collateral, and all other assets. Facilitate every step of localization process, own vendor communication, timeline, and quality. Effectively collaborate and communicate across all company departments, including product design, product development, customer support, marketing, media production and sales. Understand and incorporate business goals and requirements for localization. Act as a stakeholder for business considerations related to localization market demand and competition. Vendor and file management are key components of this role, and the ideal candidate must be able to consistently track, manage, communicate statuses for numerous concurrent projects. Manage external vendor invoicing and budgeting. A commitment to quality control and brand excellence is critical, as the Localization Manager is responsible for ensuring that the Diligent voice, tone, and style is communicated to our entire global user base. Promote best practices and offer your expertise to help teams recognize and integrate international requirements from the start. Required Experience/Skills: Bachelor’s Degree with a focus on Language Studies or Localization Management or 5+ years experience in translation and localization management. Website Localization Knowledgeable about internationalization requirements. Hands-on experience with localization platforms and CAT tools (Smartling, MemoQ or similar). Experience with QA and QA automation. Experience managing Terminology and Translation Memory. Experience with TMX, XML, XLIFF, RESX, HTML, JSON, STRINGS file formats. Familiarity with Adobe Suite (InDesign and Illustrator) A proactive nature – the ability to foresee and address potential issues is key to this role. Must be able to prioritize and manage conflicting demands. Excellent communication and relationship building skills. Excellent organizational, project and resource management skills. Passion for continuously improving localization processes. Proficiency in Microsoft Office applications. Strong commitment to brand integrity and product quality. Preferred Qualifications: Experience in E-learning Localization Familiarity with CMS platforms (Salesforse, Sitecore etc.) Fluency in one of the following languages: Arabic, Hebrew, Japanese, Chinese, German, Spanish, French, Portuguese or Dutch. Experience with double-byte/bidirectional languages Experience with website and software localization testing Ability to work cross-culturally with globally dispersed teams. What Diligent Offers You   Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people.  Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.  Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.    We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com . To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.