About Us
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com .
Position Overview:
Diligent’s User Experience and Product Design team is seeking a new leader for our content and technical writing group.
Are you ready to lead and inspire a dynamic team of talented content and technical writers across the globe? As the leader of this group at our industry-leading SaaS company, you'll be at the helm of a diverse international team responsible for crafting compelling product text, help content, onboarding guides, and technical documentation that sets the gold standard for our users. Your exceptional leadership skills will shine as you foster a collaborative and supportive team environment, promoting the power of teamwork and cooperation. Your passion for optimization and continuous improvement will drive the team to deliver content that exceeds expectations while ensuring clarity and user-friendliness. Your role as a mentor will be instrumental in nurturing the growth and development of each team member, unlocking their full potential. Together, we'll empower our users, revolutionize the industry, and make a global impact, and you'll be leading the charge every step of the way! Join us and be part of an exciting journey towards excellence.
You will like this role if you…
Want to teach people to be great, not just tell them what to do.
Are equally comfortable focusing on strategic and tactical goals.
Want to set new standards, not just enforce existing practices.
Believe that content is a powerful design tool that can shape experiences with products.
Prefer progress to perfection.
Key Responsibilities
Own the creation of technical content for Diligent’s global audience, including online help, in-product guides, and developer documentation.
Lead and develop a dozen technical writers, guiding them to create and maintain repositories and deliverables that address the varied and complex needs of end users, developers, internal users, sellers, partners, and other content consumers.
Translate the company’s goals into a vision and roadmap for scalable and sustainable technical content, working with contributors on your team to execute that vision and bring it to life.
Wield your expertise in building content ecosystems to develop, coach, and mentor, helping to elevate and equip operational leaders.
Standardize and mature the technologies, processes, and people structures that empower your team to make meaningful contributions, affect change, and be accountable for their work.
Set standards for excellence and make those standards part of your team’s culture through clear expectations, paths to growth, education and enablement, and regular performance reviews.
Work cross-functionally with other leaders in Product, Design, Localization, and Engineering to pitch the important role that content can play to support and enhance our solutions, and acquire, engage, and retain our customers.
Required Experience/Skills
Te chnical content expertise. You have empathy for the day-to-day activities of writers working in an agile/SaaS software organization because you’ve spent time crafting technical content of your own or leading in environments like that. You’re well acquainted with the typical issues facing consumers of content, like usability, findability, and accessibility. You have a history defining, scoping, and executing complex content projects that involve multiple authors and stakeholders. You also have experience with a broad sampling of industry-standard content production and delivery platforms. When you hear terms like single-sourcing, docs-as-code, and automation, these aren’t vague concepts, but calls to action. Experience with platform consolidations is a plus.
L eadership . You’ve created teams in challenging environments before and know how to gain credibility, build trust, give direction, and inspire people to be more than they are today. You set clear expectations and when people don’t meet those expectations, you fix that, even if it means having difficult conversations.
Strategic thinking . You’re comfortable allocating scarce resources effectively and making difficult decisions about where the team should focus its time. You deliver today without sacrificing the long-term. You understand the details, but you don’t get bogged down in them because you’re comfortable delegating the execution of your vision.
A data-driven philosophy . You have experience using data and research to inform decisions and measure outcomes, and you cultivate this as a cultural value on your team and among your peers.
Humility . You know this is a team sport and you foster that kind of environment. You understand that everyone has something to contribute and something to teach you. You lead by example and, when necessary, roll up your sleeves to contribute tactically if that’s what the team needs from you the most.
Communication . You communicate through coaching and great storytelling skills. You help your team understand the focus of the business, and then help the business understand what your team does and why it matters.
Preferred Experience/Skills
You should have experience with a range of industry-standard tools for planning, managing, and delivering content projects over the web.
Flare or similar help authoring platforms.
GitHub or similar version control platforms.
Jira or similar issue tracking platforms.
Pendo or similar in-product content and analytics platforms.
Google Analytics or similar data collection platforms.
Bonus points if you thread conversations and avoid using @here on Slack
Multiple options can be selected.
What Diligent Offers You
Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com .
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
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