Senior Billing Manager

About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world. About the team Dialpad’s Billing team plays a critical role in achieving corporate financial objectives.  The billing team is responsible for timely billing, as well as resolving any customer related billing disputes.  The Billing team works closely with Deal Desk, Orders & CS teams to make sure that all orders are processed and billed accurately.  Dialpad’s Senior Billing Manager  will be primarily responsible for managing the billing team and creating efficiencies to reduce month end billing time .  In this role, you’ll provide management with accurate and timely metrics and will work cross functionally to create efficiencies in the current processes.  In addition, you will play a key role in the implementation of SuiteBilling. Your role As a Senior Billing Manager, you’ll own the billing process from order to invoice including all processes and system improvements.   You’ll work closely with the Dealdesk, CS, Sales, Collections & Revenue teams to assist with metrics, goals, and to align on processes.  This position reports to our Director, Billing & Collections and has the opportunity to be based in our USA or Canada Office. What you’ll do [i,e., Responsibilities] Manage the Global Billing team located in US & Argentina Report on billings and other metrics to our leadership team Collaborate with other cross functional business partners such as Collections, Revenue, Deals Desk, Orders, RevOps, CS, Sales, Legal, Product Engineering, IT, Billing Support to improve the billing process and customer experience Lead process improvement projects and other system implementation projects related to the billing cycle Skills you’ll bring [i,e., Qualifications] Bachelor's degree in Accounting or equivalent practical experience. 10+ years of relevant billing experience 7+ years of People Management experience Extensive Experience in both Enterprise B2B and High Volume B2C Billing A Customer Service mindset Netsuite & SuiteBilling experience Experience with system implementation Telecommunications industry experience would be a bonus Dialpad benefits and perks Equity, balance, and belonging At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity. Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.  Compensation and equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success. Benefits, time-off, and wellness An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more! Continuing education Dialpad offers a yearly stipend for continued learning and education expenses. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.