Accounts Receivable Associate

About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world. About the team Dialpad’s Billing team plays a critical role in achieving corporate financial objectives.  The billing team is responsible for timely billing, as well as resolving any customer related billing disputes.  The Billing team works closely with Deal Desk, Orders & CS teams to make sure that all orders are processed, billed, and collected accurately & timely.  We’re seeking an Accounts Receivable Associate who can leverage their accounting skills to further develop and expand our A/R, collections and general accounting processes. Our ideal candidate  is looking to expand their career and grow in a collaborative and innovative startup environment. Your role As an Accounts Receivable Associate, you’ll own the billing and contract review process, along with assisting with customer disputes and credits. You’ll work closely with the revenue, orders, and customer success teams to review each contract and determine the appropriate billing.  You will also work with collections to determine the best way to approach the client, and then execute their plan to bring in the maximum amount of timely payments.  You’ll also help create and implement new processes to improve our order to cash strategies. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in a fluid and dynamic environment. This position reports to our Manager, Billing and has the opportunity to be based in our India Office Bangalore  What you’ll do [i,e., Responsibilities] Effectively collaborate with internal partners to manage customer billing processes Issuing invoices and credits in a timely manner while maintaining a high level of accuracy Monitor customer account details for non-payments, delayed payments, and other irregularities Appropriately escalate collection issues and follow-up with customers A/P departments Research and resolve billing related inquiries from customers Special projects and reporting as needed Skills you’ll bring [i,e., Qualifications] 2+ years accounts receivable experience in a fast-pace high-growth environment, preferably SaaS company Business or accounting related degree or diploma Fast learner & self starter with a problem solving mentality ready to roll up their sleeves and figure out new challenges Accounting software experience including the accounts receivables and cash modules  Meticulous attention to detail Strong written and verbal communication skills Intermediate Excel skills (lookups, pivots) Ability to work independently and prioritize multiple projects effectively Brings a strong work ethic; takes the initiative and thinks creatively to get the job done Dialpad benefits and perks Equity, balance, and belonging At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity. Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.  Compensation and equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.