Learning Experience Designer

About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world. About the team This role will be part of Dialpad’s Global Enablement team, which includes enablement professionals, program managers, instructional designers, and trainers that support Dialpad’s revenue-generating initiatives. This Learning Experience Designer position will be focused fully on our customer education initiatives and design, develop, and maintain customer-facing multimedia eLearning content to help our customers make the most of their experience with Dialpad. Your role The full-time Learning Experience Designer position is focused on driving the success of Dialpad’s Customer Training content (Dialpad University) through the creation of engaging, self-serve onboarding and product training courses and materials. You will use your skills in instructional design, video creation & editing, and LMS Maintenance to create engaging multimedia learning content to educate and support Dialpad customers. You will work with branding teams, gather requirements, create storyboards and prototypes, gather feedback, and develop multimedia assets. In this position, you will also become an expert on the Dialpad products. What you’ll do  You will play a pivotal part in creating exceptional learning experiences that engage and empower our customers. By leveraging both your industry and product expertise, you will be responsible for executing on the development of a comprehensive customer training program that aligns with our organization's goals and empowers our customers to realize the value of Dialpad Ai.   Responsibilities: Instructional/Multimedia Design: Analyze learning needs and objectives to design effective and results-driven learning experiences. Create engaging, interactive, and accessible (WCAG 2.0/508) multimedia and instructional learning content, including course outlines, learning activities, assessments, videos,  infographics, and other learning formats. Apply adult learning principles and learning theories to design learner-centric and outcome-focused training solutions. Integrate multimedia content, instructional materials, with LMS capabilities to create cohesive and engaging online learning experiences. Incorporate various delivery methods such as e-learning, video, microlearning, and gamification in the learning experience design. Continuously improve learning experiences based on feedback, evaluation data, and industry trends. Collaborate with cross-functional teams, including subject matter experts, content developers, and IT support, to ensure seamless execution of learning initiatives and transform complex concepts into visually appealing and easily digestible learning materials. Learning Management System (LMS) Administration: Oversee the management and administration of the organization's Learning Management System (LMS). Maintain and update course content within the LMS, ensuring accuracy and relevance. Monitor learner progress, generate reports, and analyze data to evaluate the effectiveness of learning experiences. Troubleshoot technical issues related to the LMS and provide timely support to learners and stakeholders. Product Mastery/ Professional Development: Become a subject matter expert on our products, staying updated on the latest features, updates, and enhancements. Demonstrate a deep understanding of our products' capabilities, use cases, and competitive advantages. Collaborate with product teams to provide insights on learner feedback and contribute to product improvement based on training outcomes. Stay up-to-date with the latest trends and advancements in learning technologies, multimedia development, instructional design methodologies, and LMS administration. Share knowledge and best practices with the team to foster a culture of continuous learning and improvement. Qualifications: Bachelor's or Master's degree in the field of Education, or a related field. 3+ years proven experience in building training, multimedia development/video creation & editing, instructional design, and LMS administration, preferably in a SaaS customer-facing setting. Proficiency in multimedia authoring tools (e.g., Adobe Creative Suite, Articulate 360, Camtasia) and Learning Management Systems. Strong understanding of adult learning principles, instructional design models, and learning technologies. Excellent project management and organizational skills, with the ability to handle multiple projects simultaneously. Solid analytical and problem-solving abilities, with a focus on data-driven decision-making. Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams. Dialpad benefits and perks Equity, balance, and belonging At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity. Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.  Compensation and equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success. Benefits, time-off, and wellness An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more! Continuing education Dialpad offers a yearly stipend for continued learning and education expenses. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.