Solution Architect

About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world. About the team Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!) What you’ll do: In your first 30 days:  You’ll work closely with the your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings  You’ll start to network with teams you will be working closely with such as Sales, Customer Success, and Support  You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the Solution Architect role and the Professional Services team  In your first 60 days:   You’ll begin to shadow your team mates calls to get a good grasp of the Dialpad deployment process You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment  You’ll learn how to assist Dialpad’s customer workflows, analytics, integration, and technical needs By 90 days:  With the help of the Professional Services management team you’ll work directly with customers and lead their contact center deployments technical needs You’ll host admin training sessions for our customers, lead design workshops, help configure integrations, and start to troubleshoot complex issues as it relates to our clients contact center needs Who you are: You're a customer centric, technical minded person who has a deep comprehension of networking, telephony networks, advanced contact centers and integrations using Rest APIs. You really enjoy technical challenges that come with onboarding new clients. You enjoy having a voice and being a team player.  Skills you will bring: Excellent grasp of various modern cloud communications platforms Experience with Business VoIP Telephony Services (On-Premise or SaaS) Experience performing workshops and discovery sessions to identify business outcomes and develop contact center solutions  Experience with deploying UCaaS & CCaaS Solutions Experience with the various industry and architecture strategies, frameworks and standards for contact center and omnichannel Experience with Rest APIs around setting up common Unified Communications and Contact Center integrations. Deep understanding and experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers) Strong understanding and experience with:  Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN) Data Center Technologies (Public & Private Clouds) Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies) Benefits Culture We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.  Compensation and Equity Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success. Healthcare and Wellness An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees! Equity, Balance, and Belonging At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity. Flexible Work Accommodations   These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.  Education We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.   Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.