Product Data Intelligence Manager

At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work. We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven, hardware-agnostic, and have already picked over 15 million goods in production. And did we mention we’re customer-obsessed? Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible? Dexterity is one of the fastest growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality! As a Product Data Intelligence Manager at Dexterity, you will be responsible for designing and implementing tools that allow us to make data-driven decisions about our deployed systems. You will work closely with the Product Operations, Product, and Engineering groups in order to deliver this charter.  In addition, your work will support the Product team in feature roadmaps to ensure the value of the product is understood clearly by current and future customers. In this role, you will be responsible for providing product performance insights that help drive prioritization of product feature development and/or design changes to improve product capabilities.  You will also assist in the creation and improvement of standardized metrics, metrics reporting and dashboards that will be used to monitor product performance.  This information will be used to validate product capabilities. Expanding responsibilities to include a partnership with the Product team to develop a product intelligence platform that demonstrates a strategic alignment to the ambitions outlined in the job description and a forward-thinking approach. This expanded scope enables the position to have a more significant impact on Dexterity's data-driven decision making process and overall customer experience success. Day to Day Activities: Provide timely data insights to internal and external stakeholders. Perform in-production product analysis to assess the need for any requested changes as well as their poten  in tial impact. Undertake exploratory data analysis by understanding what data exists, importing it, cleaning it, and asking tons of questions. Support product teams in their product decisions using quantitative data to inform the next steps.  Create metrics, or use existing ones, and monitor them to evaluate if the product direction is meeting customer needs and providing clear ROI understanding. Measure and monitor product performance and presenting findings to internal and external stakeholders Serve as resident expert on robot metrics and customer operations data Understand changes in metrics and support root cause analysis. Using the root cause analysis, support directional efforts to resolve issues or understand positive impactors. Gather insights from the customer on what metrics are important and create reporting that assist the customer in realizing product performance and product benefits. Drive adoption of defined data analytics techniques to enhance product intelligence capabilities. Desired Skills As an analytics professional, you must think creatively when tasked with finding solutions to complex issues. The ability to share information with colleagues in an effective manner, to take feedback gracefully, and use collaborative efforts to improve your work processes. The ability to produce detailed reports by summarizing and presenting your findings. Engage stakeholders and convince them to consider your data-driven insights.  Qualifications: BS in data management, engineering or a related field. If you don’t have a degree, but have the confidence in yourself to learn our products and industry, please apply.  Curiosity, tenacity, and perseverance trump degrees in this role Attention to detail & general engineering, testing, and analytical skills. A commitment to travel and work at customer sites Willingness to work long hours when required to get the job done. Physical Requirements Loud work environment with temperature change due to seasons at the office, warehouses, and clients’/customers’ locations Walking/standing long hours and exposed to loud environment/machine and during travel Prolonged periods sitting at a desk and working on a computer. Additional Information Travel up to 25%. Must be able to work long hours as needed to complete assigned tasks. Must be able to work directly with customers at times to deliver on tasks. Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply for this job