#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:We are looking for a Snr Technical Support Engineer with expertise in Linux who will be working closely with internal stakeholders to resolve customers problems including troubleshooting, identification of root cause and issue resolution.Responsibilities:Take end-to-end ownership of our customers reported problems and queries via phone, email and chat to research, diagnose, troubleshoot, root cause and drive accurate resolutionDocument customer and internal interactions and detail next action plans for each case being workedManage your customer case backlog to ensure timely and quality responses and follow-upCorrectly document and escalate issues internally when requiredExperience in Linux troubleshootingProvide updates to management to ensure they are informed of higher profile casesAssist in the capture and creation of knowledge to enable self-help for both our customers and teamHelp others in the team succeed by sharing skills and best practicesAlways strive to exceed our customer’s expectations by providing a fantastic experienceBe part of an exceptional technical team, grow your technical and non-technical skills, and always be willing to make a differenceWhat You’ll Need 5+ years’ experience working in a customer support, technical support or related customer facing role preferably supporting enterprise customersProven experience in troubleshooting and diagnosing issues at the application and operating system level within LinuxUnderstanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network IO, Windows registry, software distribution, etcUnderstanding of the tools and techniques commonly used to debug and troubleshoot problems within either Windows, Linux or Mac environmentsWorking understanding of the networking devices used within enterprise environments including proxies, firewalls, switches and routersUnderstanding of REST interfaces and how to debug browser/web server application issuesExperience diagnosing at the network packet level including the use of tools like wiresharkPassion for solving customer issues and advocating for their success, in a fast paced, highly technical environmentAbility and desire to learn new technologies in a quickly evolving environmentExcellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)Ability to work independently with little direct supervision and as a part of a teamOutstanding analytical and organisational abilities.Ability to remain calm, composed and articulate when dealing with tough customer situationsBonus Points Experience supporting Kernel and user level security solutionsUnderstanding of cloud environments (AWS, Azure etc.)Experience supporting security applications such as AV, VPN, Firewall, proxyExperience with Splunk/SIEMExperience in working with APIsUnderstanding of cloud architectures Scripting Knowledge (PowerShell, Python etc.)MCP or higher a plus#LI-Remote#LI-NR1Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awards with option to participate in ESPP in eligible countriesCompetitive vacation and flexible working arrangementsPhysical and mental wellness programs Paid parental leave, including adoption A variety of professional development and mentorship opportunitiesAccess to CrowdStrike University, LinkedIn Learning and JhannaOffices with stocked kitchens when you need to fuel innovation and collaborationBirthday time-off in your local countryWork with people who are passionate in our mission and Great Place to Work certified across Asia PacificWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com, for further assistance.
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