Manager, Professional Services

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:CrowdStrike Professional Services is seeking a Manager who will be responsible for leading our Residency Services team which provides long term support of CrowdStrike technology primarily within the Federal and State Governments but also for certain key commercial customers. The Residency Manager will have responsibility for building and growing a team member focused on providing administrative operational and Security Operations Center (SOC) analyst support for CrowdStrike technology. Come join our mission to protect our nation’s most critical infrastructure.What You’ll Do:Build and grow a team that helps customers operationalize and support CrowdStrike technologies as well as analyze and investigate associated alerts within the customer’s SOCProvide hands-on support in the trenches with your team members to help them deliver high quality services to our most strategic customersWork cross functionally with CrowdStrike customer success, managed services, training and sales teams to ensure successful service deliveryManage and mentor team members to help expand skill sets and maximize performanceAnticipate customer needs for professional services by staying abreast of new CrowdStrike features and modules releasesDeliver high quality services constantly seeking feedback from customers, partners and CrowdStrike team members to improve offeringsWhat You'll Need:Successful candidates will have experience in one or more of the following areas:5+ years of professional experience in professional services 3+ years experience in technology implementation and/or SOC leadership managing a team of direct reportsA Secret or higher security clearance combined with knowledge and experience navigating US Federal Government contracting processesExperience with a broad range of SaaS technologies across EDR, SIEM, IAM, Vulnerability Management, Asset Management, SOAR and moreA proven leader, with the ability to inspire, lead, and mentor a high performing organization, with the ability to establish strong cross functional relationships to work collaboratively Excellent communication, interpersonal and collaborative skills, strong business acumen and ability to exercise good judgment and discretion and maintain confidentialityGlobal mindset and commitment to diversity and inclusion with the ability to travel within the U.S. occasionally (<25%)#LI-DL1This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com​, for further assistance.CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $145,000 - $200,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.CrowdStrike participates in the E-Verify program.                 Notice of E-Verify Participation                Right to Work