Manager, Commercial Customer Success, India

Job Requisition ID #23WD70004Position Overview The People Manager, Commercial Customer Success (CCS) is responsible for leading both the Customer Success Advisor (CSA) and Renewals teams in the assigned territory. The CSA teams are focused on driving success in the "Onboard" and "Use" lifecycle stages of our customers as they deploy Autodesk solutions.   The CSA team will  engage directly with customers proactively through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers​.   The Renewals team is focused on driving, forecasting, and closing territory, large and strategic renewals opportunities by working directly with customers and resellers/partners. The Renewals team will also engage customers directly to drive the renewals opportunity to closure when needed and are responsible for dedicated and deep focus on a per account basis, so will need to build customer specific engagement plans from a strategic and tactical standpoint by working in collaboration with Sales and Partners. The People Manager role is responsible for mentoring, coaching, developing talent, and fostering team culture in a SaaS, ARR, or MRR revenue environment.  They will collaborate with the partner managers, partner sales and other Autodesk field sales organizations to ensure that their team members have adequate support to close their deals and delivery great customer experiences.  The People Manager role is the evangelist of Commercial Customer Success and is the go-to person for this function in the region.   They not only need to advocate for Customer Success within region, but as part of the APJ CCS Leadership Team, they also part of driving Customer Success best practices throughout APJ.Candidates for this position must be highly motivated, tenacious, and self-starters with a track record of building, motivating and driving high performance Customer Success Teams.ResponsibilitiesConsistently meet or exceed monthly renewals sales targets and Customer Success KPIsDrive best-in-class Customer Success motions (onboarding and adoption) across multiple customer segments and industriesResponsible for selection, mentoring, coaching, performance management and assessment, and rewards and recognition. This includes team building with those from other units who participate on projectsEnsure proper performance management and rewards/recognition guidelines are followed within own teamBuild and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and Autodesk methodologies are leveraged to process and track on-boarding and adoptionRegularly report on team and individual resultsPartner with leaders of sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues.  Identify and make recommendations for improvements in on boarding and useSet team expectations to drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activitiesEncourage innovation by exchanging new ideas to improve operation and efficiency within Customer Success and the supporting organizationsMinimum QualificationsProven experience in successfully managing people to achieve performance goals within a Customer Success environmentPolished professionalism with outstanding organizational, planning, communication, and problem-solving skillsComfortable working in a fast-paced and dynamic environmentExtensive and proven experience in Customer Success, preferably across the Customer Lifecycle, with a proven track record of renewals achievementProven ability to collaborate with virtual team members and channel partnersExcellent written and verbal communication skillsCoaching and listening skillsComplexity: works to resolve complex issues and can exercise sound judgement in solutionNegotiation: Undertake complex negotiations with customer and partnersPlanning: Contributing to building the customer plan and realizing the customer business objectivesWorking knowledge of SFDCFluency in English#LI-BB3At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.Salary is one part of Autodesk’s competitive package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.