Customer Service/Tech Support Representative

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Technical Support / Customer servic RepresentativeResponsibilities: Be customer obsessed. Manage each call interaction with our customers’ satisfaction as your number one priority. Identify customers’ needs, clarify information, research every issue and provide solutions. Inform customer by explaining procedures; answering questions; providing information. Deliver on commitments, do what you say you will do. Resolve the customer issue same day, at most within 24 hours. Always provide correct information to the customer. Listen carefully to understand the truecustomer question. Show empathy and respect with each customer interaction. We talk with a smile on our face.Experience/Skills High School diploma or equivalent required. Excellent communication skills, both written and oral at 90% English Level Ability to read, write, speak and understand the English language in a business environment. Financial services or banking background preferred. Must be willing to work in an environment that requires heavy phone-based customer interaction. Strong interpersonal skills; professional, courteous, friendly and empathetic Strong problem-solving skills and ability to make swift, sound judgments Ability to positively adjust to a rapidly changing environment Must have strong Windows-based Operating System skills Strong proficiency working with web browsers, strong web navigation skills and the ability to work effectively with proprietary, physical and web-based tools Previous tech support experience in voice or non-voice accounts Ability to work in teams Previous knowledge of credit card terminals, chargeback process, and financial terminology. Can multi-task and use multiple computer systems while on the phone. Passion for delivering a stand-out customer experience. Ability to ask probing questions and problem resolution skills. Ability to follow instructions for specific customer resolutions tasks. Ability to work in within a high-pressure environment and maintain a positive interaction for thecustomer. Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays to meet the needs of the business.What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.