Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.We’re hiring.Ubiquity is hiring for Customer Service Representatives to join our team in Omaha, NE. Demonstrating skills and concepts within a high volume call center environment. Bilingual Customer Service Representatives are responsible to troubleshoot and think outside of the box to identify, resolve, and assist the caller. Base starts at $19/hour. We’re made of something different.We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!What we do.Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 200+brands and counting.We want you.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.Day-to-day responsibilities:Take incoming calls / call backs for the Health Group from Providers, Members, Health Plans, or Brokers.Calls will include asking you to find a Specialist, PCPs, Labs or Urgent Care; Claims status; Authorization status; Eligibility; or BenefitsTake calls and provide accurate, satisfactory responses to their inquiries. If necessary, transfer them to the Health Plan. Manage calls involving dissatisfied customers, offering assistance and support, escalating items for quick resolution.Collaborate with management team and other call center representative to improve the customer experienceProvide high levels of Customer service and willingness to assist.Collaborate with internal departments to facilitate resolutions to caller’s inquiries Respond to calls in a courteous, professional & efficient manner providing timely follow-up to requests for information and service.Attention to detail will be neededAble to work in a high pace, high call volume customer call center. Document details on every call in the required systems for future follow up, data collection and reporting Timely review, completion and implementation of mandatory training and departments updatesOperate MIS and telephone systems effectively and efficiently, following established protocols for security, transfer and information exchange.Participate in training sessions, reporting on trends and issues which impact members and Health Partners as a whole.Attend monthly staff meetings.Ability to work independently and as a teamAbility to review, support and maintain HIPAA and Regulatory guidelines.Flexibility with scheduled shifts, lunch and breaks as business need warrants.Ideal candidates have:High School Diploma or equivalent work experience. Fluent in Spanish2 years customer service experience.Healthcare and Call Center experience preferred.Microsoft Suite including Outlook with a basic understanding of Word, Excel and Access;Strong organizational skills, effective written and oral communication skills;Strong interpersonal skills to be able to interact with all levels of staff and various departments. What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
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