Training Implementations Officer

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Review and document  any potential red flags and reports them to SupervisorDevelop and cultivate partnerships with internal and external partners throughout the implementationThe officer  will support the program from kick-off, review of training documents,  content development including presentations, e-learning modules, and user guides, and   managing the training needs critical to implementationsResponsible for coordinating with Training and Innovation design to create modules, presentations, e-learning modules, job aids, and supplemental materialsEnsuring all parked questions during are communicated to the clients for resolutionResponsible for developing and maintaining Wiki (or any knowledge base articles) for the programResponsible for conducting the train the trainer and facilitating the  trainer certification prior to the initial classCoordinates with IT PMO, trainers and support staff for User Access TestingSends out any IT-related issues via tool summary reportResponsible for giving feedback to trainers and team leaders while supporting the program and will course this through their (officeres) supervisorsResponsible in updating the training Masterfile and all its tabs with accurate informationResponsible in sending the TURs and PURs post trainingFacilitate the survey/assessments for Training Needs Analysis to identify any process and training gapsResponsible for conducting the curriculum revamp material update  post-nestingResponsible in creating and executing the program PMAsParticipate in the case study discussion  with training, operations, and qualityParticipates in Weekly internal and client calls (implementation until the program is handed off to training ops)Lead the program hand-off discussion to Training Operations on the 60th day of production; support may extend to 90 days depending on client needsWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.