Director, Technology Operations Center

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:ResponsibilitiesServe as a technical expert and resource for the company, providing direction on technology needs, feedback on solutions, and standardsWork with other departments to ensure that technical solutions are aligned with business objectivesOversee the day-to-day operations of the technical teams, including staffing, performance management, and career developmentIdentify and assess new technologies that could improve the company’s competitiveness, making recommendations to senior managementEvaluate the company’s current technical infrastructure and services and make recommendations for improvements and upgradesStay abreast of industry trends and developments, sharing knowledge with the team and other stakeholders as appropriateSupport the implementation of new technical solutions, ensuring that they are properly integrated into the company’s existing systemsProvide leadership and mentorship to the technical team, encouraging creativity and innovationHandle escalations and resolve complex technical issuesServe as a liaison between the technical team and other departments, communicating technical concepts to non-technical staff membersSkills and Qualifications:10+ years experience in technical operations or a related roleProven experience leading and managing a team of engineersYou have an appetite for entrepreneurship and enjoy working projects end-to-end.You are Fluent in Business English Communications.The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.A thorough understanding of the strategic vision for the Technology Operations Center and the ability to set the long-term direction of the team with the ability to balance and plan the short-term actions of the team.Knowledge and understanding of all relevant industry standards and best practices for service management.What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.