Customer Service Representative

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Responsibilities include, but are not limited to:● Manage assigned client workflow daily using system reports and queues to ensure client SLAs are met● Respond in a timely manner to inbound inquiries from clients and consumers by phone, email and chat● Provide online assistance to clients through Live Chat platform● Exhibit empathy, understanding, and acknowledgement when communicating with clients and consumers● Intake of consumer dispute information, including timely escalation to management● Regular review of assigned accounts to ensure all client data is current in database● Monitor file documents to ensure clients are using compliant and current documents● Work with other departments to troubleshoot delayed reports● Notify clients of legal requirements and Profiles’ policies at manager’s direction ● Monitor CS queue and moving to appropriate recipient● Assist in the resolution of customer and consumer complaints● Embody the corporate core values● Always represent the company in a professional manner● Additional tasks and/or projects as assigned by manager .Requirements: Skills/Knowledge:● Customer focused● Solutions Oriented● Energetic Self Starter● High Attention to Detail● Extremely Organized● Polite, Patient and Professional Demeanor● Excellent Communication Skills● Ability to Prioritize● Strong Technical Aptitude● Teamwork Focused● Excellent Multi-Tasker● Bilingual in SpanishWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.