Customer Service Representative KH

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Responsibilities and Duties:Managing a client support line (phone and email) with limited supervision.Handling client complaints and provide appropriate solutions and/or alternatives; following-up to ensure resolution when needed.Following the correct communication procedures, guidelines, and policies. Supporting initiatives to proactively communicate with our current clients, ensuring customer satisfaction whenever possible.Identifying and executing strategies to drive increased platform adoption within existing accounts.Proactively incorporating client feedback into tangible recommendations to platform updates for use by leadership.Qualifications:Strong attention to detail REQUIREDFluent in English & Spanish PREFERREDEagerness to learn, willingness to ask questionsStrong written/verbal communication skillsA genuine desire to help others through your work and the humility to wear any hat in the company proudlyProficiency with Microsoft Office suite of software toolsComfortable managing a high volume of calls independentlyUse logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsExperience in healthcare or transportation industry a plus Patient, people oriented with a penchant for learning and comfortable working under pressure Able to work independently What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.