At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Position SummaryAs Manager, Business Analysis your primary job is to coach and develop a team of business analysts who work within workstreams to identify, define and document business processes and software requirements to be developed. At F5 this is done via the Agile practice of user story writing. As a people leader, you will be responsible for modeling and nurturing team culture, leveraging our BeF5 and LeadF5 company values. You will champion good business analysis practices, provide decision support and air cover for your team as needed, mentor your team to help them grow their careers and provide effective performance management. This role is pivotal in connecting the product features to outcomes and really will drive the engine to bring value to F5’s stakeholders.The role of a Manager, Business Analysis is to deeply understand your stakeholder's business operations & strategic needs, coach others in the advanced techniques of business analysis and participate in the development of standard of practice across the business analysis domain. Span of control as a BA manager is at the Value stream level. A key connection is with Portfolio Analysts to understand business outcomes and measures so that the user stories align to and incorporate these objectives, while also partnering with Solution Owners, Product Leaders, business stakeholders, etc.The role calls for both hard and soft skills and flexibility to accommodate evolving stakeholder needs. You will successfully manage a large backlog across several workstreams. The BA manager will identify & implement improvements to increase velocity of delivering value to stakeholders.What You’ll DoFunctional Management – 40%Coach and develop a team of business analystsAssign BA resources to delivery teamsCoach team on using a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards.Establish performance metrics for Business AnalystsEstablish standards of practice • Evangelizes BA role at F5Performs all HR functions for teamStrategy and business analytics – 15%Partner with Product Strategy to understand business commitments and objectivesProvide input to Business Case development.Partner with Portfolio Analyst for deep understanding of business objectives and outcome desiredUnderstand business KPIs and metrics that deliver value at the value stream levelStakeholder management and understanding - 20%Deeply understands relevant business area within their span of controlManage stakeholder communicationsDelivery and Execution 15%Key contact for Product to move opportunities and epics through the intake processPlans & executes Workshops across Value Streams with senior level stakeholdersLead root cause analysis of complex problemsEnsure that requirements elicitation activities & user story refinement sessions are completed and effectiveSupport Product Management in creating and estimating Epics & FeaturesKey contract for solution owners in feature planningSupport Business Analysts in managing User Acceptance TestingMeasurement and Improvement – 10%Provide support for user validation of requirementsReview delivery team output to ensure requirements are correctly interpreted Job DescriptionMonitor & understand value delivered within workstreamOther ResponsibilitiesResponsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.Performs other related duties as assigned.The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.What You’ll BringExperience working in a large scaled Agile environment, particularly familiar with Scrum practicesStrong understanding of Azure DevOps (ADO) (preferred), Trello, Jira, Rally, or similarExperience determining the explicit and implicit needs and requirements of various stakeholders.Desire & ability to coach early career business analystsAbility to quickly learn the objectives, structures, operations and policies of a new business area.Strong communication, problem resolution, negotiation, and influencing skillsDemonstrated ability to engage both developers and business partners to achieve target outcomes.Ability to work independently and as part of a teamQualifications3+ years management experience in matrixed organizations6+ years of experience in business analysis or product management disciplines, includingBusiness rules analysisCurrent-state analysisGap analysisUser story and scenario developmentUAT design and executionBusiness process modelingDecision analysis and modelingRoot cause analysisTraining / certification in IIBA CBAP, IIBA Certified Business Analysis Professional (CBAP), IIBA Agile Analysis Certification (AAC), IREB CPRE, Six Sigma, BPMN or similarF5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.Our ValuesAt F5, we live and breathe our core values, Excellence, Integrity, Collaboration, Customer Dedication, Profitable Growth, Innovation, Employee Success, and Diversity. We help each other achieve our goals, value the diversity of ideas different backgrounds can bring, emphasize teamwork over rock-stars, work hard and most of all have fun.We offer work/life integration programs like Freedom to Flex, dynamic employee inclusion groups, paid maternity/paternity leave, tuition assistance for professional development, a comprehensive mentoring program, rewards/recognition, and so much more. At F5, we truly do help each other thrive and it shows: F5 has been named one of the “World’s Most Admired Companies” by Fortune magazine for the past two years.And this dedication to living our culture doesn’t just exist within our offices; it extends into our communities through Global Good initiatives such as employee matching, volunteer opportunities, and the F5 Foundation. Our employees are passionate about making a difference in the world.This is a once-in-a-lifetime opportunity to become part of a company that’s on the forefront of transformation. And because we know that a more diverse F5 is a more powerful F5, we’re looking for smart, passionate, determined individuals to join us. If you make thoughtful decisions quickly, obsess over your customers’ needs, take ownership of your work (the mistakes as well as the successes), and embrace different perspectives by putting the human first, then we want to talk to you.#LI-JBW1#Remote MexicoThe Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
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