Customer Success Engineer

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.  Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.We are searching for a Customer Success Engineer (CSE) to join a growing team. You will serve as the technical champion for our customers and CSMs and deliver a frictionless experience in tackling the most challenging customer technical and functional complexities within the customers’ ecosystem. In this role, you will function as the primary point of contact for all CSM’s technical, product and support questions, for use case identification, solution architecture design and adoption of virtualization roadmap.You will have the opportunity to help guide and influence a growing CSM team as they navigate our customers’ technical challenges to adoption or expansion. You will act as a supporter and teacher to address issues and spread your knowledge to the CS organization.This is a remote opportunity in the United States.What will you do?Use your experience and ability to learn to support our growing CSM team with technical understanding of F5, procedural, and licensing-related questionsChampion and advocate for the customer within F5 - by being the voice of the customer and coordinating with Sales, Product, Services, Support and other cross functional teams to drive customer successDocument best practices deploying, configuring, and managing workloads in public and private cloud environmentsIdentify support and onboarding trends as you engage with CSMs and customersDevelop/improve workflow for more efficient delivery and reduction in customer time to valueDevelop a deep understanding of customers technical needs by analyzing the customers business use cases, performing gap identification, solution implementation and ensuring the customer is realizing valueDeliver on-site and remote training for our CSM team, create and publish contentTrusted expert for customer’s adoption of hybrid, digital transformation, and cloud migration efforts.Ability to lead technical conversations and influence others to take actionWhen necessary, address customer issues alongside Support organization and ensure customer satisfactionLeverage knowledge of your customers’ environments and use cases to influence the roadmap and translate customer requirements into solutionsWhen necessary, recommend proactive measures to help customers avoid issues and to ensure customer success (e.g. professional services engagements, training sessions, on-site visits, etc.)What we are looking for:Demonstrated success in Customer Success, Customer Support or Professional Services function for a product / SAAS company with enterprise customersDomain level understanding of Public Cloud Infrastructure & Network Architecture, Network Design, Virtualization, Application Management and SecurityFormal or informal experience creating and providing training to internal teams and customersExperience with network architecture and networking protocolsStrong desire to tackle hard technical problems and proven ability do so independentlyAbility to learn new technology quickly, as well as a strong curiosityExcellent communication skills - an ability to concisely explain issues and complex solutionsExceptional interpersonal communications capabilitiesWorking knowledge of at least one scripting languageExceptional learning, communication (written and verbal, internal and external) and presentation skillsAbility to work well in fast-paced environment with constantly changing prioritiesSkills and Attributes that are helpful:Technical understanding and hands-on experience with Containers, Kubernetes, Docker, OpenShift, Value Prop, Use Cases, Competitive DifferentiationTechnical understanding of Software / Cloud ServicesExperience with enterprise software implementationsUnderstanding of enterprise software implementations, SaaS / IaaS / PaaS and cloud applicationsHow do you qualify?Hold a Bachelor’s level degree in Computer Science or an engineering, mathematics, or another quantitative fieldShowcase 12+ years of relevant work experience3+ years of F5 Experience preferredAt least 5 years’ experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc.Holding a Top Secret Security Clearance (or ability to obtain one) would be preferred#LI-DC1#LI-RemoteThe Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.The annual U.S. base pay range for this position is: $146,358.00 - $219,536.00F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.