Senior Field Applications Scientist

What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.Senior Field Applications Scientist, Frankfurt (Main) By joining Illumina as Senior Field Applications Scientist you will partner with customers to provide technical training, troubleshooting, and complaint resolution. This position serves as a scientific consultant during pre- and post-sales activities and will collaborate with broader commercial team to maximize sales growth and customer satisfaction.This is a field based role, where a valid driving license within Germany is essential. Travel will be up to 80% and will require the flexibility to stay away from home up to 3 times per week. You will be based in Frankfurt (Main, Mainz, Darmstadt or close surrounding areas to be best placed to support customers within your territory. Fluent/Native German and English language skills are also essential for this role.Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!Why You You will have prior experience working within the Biotechnology sector within a clinical and regulated environment, ideally within a field based role supporting customers. You must be flexible to travel with a valid driving license within the location of the role and will have fluent German and English language skills.This role requires troubleshooting, communication, time management, situational awareness, poise under pressure, and collaboration. You will be expected to build and maintain strong relationships across territory Service and Support teams, Marketing, Sales, Customer Service, and Quality organizations.Responsibilities Coordinate new installations, that require facility inspections and instrument validation.Consult on customer lab and experimental design, workflow best practices, and data storage and analysis.Conduct on-site customer trainings across the entire Illumina portfolio of products including microarray, Next-Generation Sequencing, library preparation, bioinformatics, consumables, and related products.Resolve customer complaints related to biochemistry, assay or experimental design, software, instruments, or user's technical skill. Escalate to appropriate internal resources as necessary to maximize customer uptime and minimize customer effort.Regularly communicate essential technical product updates to external customers and Sales counterparts to drive customer success.Partner with other functional roles and colleagues under the Illumina team selling model that includes various specialist roles, (key) account managers, district sales managers, and Inside Sales to execute and develop strategic plans for winning new business and expanding current customer growth and success through consulting, presentations, workshops, demonstrations, and seminars.Responsible for customer relationship management, understanding customer goals, setting appropriate product and performance expectations, and gathering intelligence regarding competitive intel and new sales opportunities.Support new product development through alpha and beta tests.Broad knowledge of competitor activities and innovations within the marketplace and ability to evaluate and consult on data.Provide efficient communication on strategic and competitive customer feedback to Sales, Marketing, and product development teams.Involved in departmental project teams; work collaboratively to ensure successful execution of project plans and track, manage, and communicate progress to team and stakeholders.Prioritize tasks and responsibilities to achieve departmental key performance metrics.Represent the company professionally, ethically, and morally at all times.Skills and ExperienceFluent/native language skills in both German and EnglishConsiderable working experience within the biotechnology industryExperience of working in a clinical or regulated environmentPrior field experience supporting customers in a highly technical fieldKnowledge of the diagnostic market is a plusKnowledge of genomics, sequencing applications and methods that apply to Illumina technologyExperience with lab or liquid handling automation.Ability to understand data analysis, software applications and/or Bioinformatics tools and programsExcellent problem-solving skillsInterpersonal and account management skills gained from working within a commercial environment with excellent written and verbal communicationExcellent training skillsWhat can you expect?Our team members are bright, energetic, and dedicated - they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.INDEUR#LI-EMEA#LI-REMOTEIllumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.