As passionate about our people as we are about our mission.What We’re All About:Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.What Makes Q2 Special?Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.Q2 is seeking a manager to lead to our Release Support team in software development and test. At Q2 we develop and deliver online banking solutions based on web, Android and iOS platforms, enabling financial institutions and their customers to securely communicate and transact anytime and anywhere. Q2’s Release Support team investigates and resolves customer-reported problems in our UUX digital banking solutions, requiring prompt investigation and resolution, and thorough testing of fixes and delivery of updates. We help Q2’s support and services teams, and our financial institutions, be successful. Strong candidates will be motivated to build a high-performing team and embrace the value of collaboration and engagement.At Q2 we understand, respect, and appreciate different people, ideas, and cultures. We approach every challenge and new idea with a spirit of endless possibility. We work hard but believe in keeping Q2 fun, relaxed, casual, and highly creative. Come join us in our mission to build stronger and more diverse communities by strengthening their financial institutions.RESPONSIBILITIES:Lead and manage a global team of software developers and quality engineersHire and build teams that meet and exceed business objectives and expectationsActively engage in troubleshooting and resolution of customer-reported problems, collaborating and partnering across Engineering, Product, Support, Implementations and Customer Success teamsBuild product release updates and patches as needed to deliver code fixesPromote communication, collaboration and education across development teamsEnsure team members have necessary resources and information to complete workAnalyze project and business objectives, align with department direction, and establish and update metrics which demonstrate progress and achievementCultivate and maintain team accountability for delivery metricsCommunicate with upper management and executives on progress of team objectives, and resolution of critical customer problemsCoach and mentor team members to facilitate team performance, engagement, and career growthEmbrace and embody Q2's best practices and guiding principlesEvaluate and introduce constant improvements to the development and support processesEngage stakeholders within Q2 to ensure team goals are metConsistently adhere to all security, availability, confidentiality, and privacy policies and controls.EXPERIENCE AND KNOWLEDGE:Typically requires a Bachelors degree and a minimum of 10+ years experience in a software development and/or test role, or an advanced degree and 6+ years of experience.5+ years experience directly managing and developing employeesStrong leadership qualities with proven experience coaching and mentoring employeesProven experience building, growing, and motivating teams to achieve high performance, and promoting team collaboration and engagementExcellent written and oral communication skills, and ability to communicate technical concepts effectively with your team, with peer managers, and senior management.Exceptional ownership, follow-through, and attention to detailStrong organization skills, ability to prioritize, and multi-task in a fast-paced environment. Extensive experience in the software development lifecycle, and specific experience in a software developer or test roleKnowledge of software development architectures and methodologiesStrong analytical and problem-solving skillsArticulate, thorough, and process-minded, with experience evaluating current processes, identifying constraints, and proposing solutions.Ability to remain calm, diplomatic and cooperative when in stressful situationsStrong collaboration skills within and across teams, and ability to build productive relationships with stakeholdersAbility to work flexible hours when necessary to meet project and customer deadlinesHealth & WellnessHybrid & Remote Work Opportunities Flexible Time OffCareer Development & Mentoring ProgramsGenerous Retirement Benefit Plans, including a company-matching HSA program.Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parentsCommunity Volunteering & Company Philanthropy ProgramsEmployee Peer Recognition Programs – “You Earned it”How We Give Back to the Community:You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, Code2College, and YearUp, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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