It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Associate Enterprise Program AnalystJob Description SummaryConducts analysis, design, evaluation, modification, testing and implementation of enterprise wide systems (e.g., finance, human resources, payroll, supply chain, client relationship management) across functional areas. Plans and directs studies of potential electronic data processing applications and prepares design proposals to reflect cost, time and alternative actions to satisfy existing and future needs of the corporation. Develops test plans and protocols for evaluation of system performance. Conducts analysis of systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes. Develops conversion and system implementation plans. Prepares and obtains approval of system and programming documentation. Recommends changes in development, maintenance and system standards. Coordinates system upgrade activity. Trains user personnel in the conversion and implementation of the system. Company Overview At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:Build and enhance our proven security platformBlend innovation and speed in a constantly evolving cloud architectureAnalyze new threats and offer deep insight through data-driven intelCollaborate with customers to help solve their toughest security challengesWe are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.The Role Conduct daily triage of all supported client systemsEscalates notable incidents to clients for further investigationUpdate client documentation and perform other administrative tasksOpens, updates, completes, and closes Standard Service Requests as assignedProvides raw data to senior members of the team for reporting and analyticsAssist in gathering business requirements for program and policy expansionLearn fine points of information security program development and best practices from Subject Matter Experts (SMEs)Assist the team in meeting all client SLAsFollow all ISO 27001 security controls, policies, and proceduresTake on-call rotation after hours and on weekends, escalating as necessaryProvide flexibility with schedule to cover job requirementsTravels to client sites as needed (expected at least 25% of the time, but not limited to that amount in the support of client requirements), for onsite presentations and eventsAchieve milestones and take ownership of professional development plan provided by leadershipDemonstrate accountability and initiative in individual progression and growth from position tasks and professional standards/abilitiesYour day-to-day Conduct daily triage of all supported client systemsEscalates notable incidents to clients for further investigationUpdate client documentation and perform other administrative tasksOpens, updates, completes, and closes Standard Service Requests as assignedProvides raw data to senior members of the team for reporting and analyticsAssist in gathering business requirements for program and policy expansionLearn fine points of information security program development and best practices from Subject Matter Experts (SMEs)Assist the team in meeting all client SLAsFollow all ISO 27001 security controls, policies, and proceduresTake on-call rotation after hours and on weekends, escalating as necessaryProvide flexibility with schedule to cover job requirementsTravels to client sites as needed (expected at least 25% of the time, but not limited to that amount in the support of client requirements), for onsite presentations and eventsAchieve milestones and take ownership of professional development plan provided by leadershipDemonstrate accountability and initiative in individual progression and growth from position tasks and professional standards/abilitiesIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area:Base Pay Range: 24.81 - 34.11 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:Base Pay Range: 19.58 - 26.92 USDAll other cities and states excluding those listed above:Base Pay Range: 18.58 - 25.54 USD
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