The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers – and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!A client services pro, you’re comfortable leading the strategy and operations behind growing a portfolio of client accounts. You get excited to solve complex client challenges through creative solutions, product capabilities and innovative marketing strategy. You are able to build long-lasting and credible relationships with key partners and understand how our product solution can solve their business objectives. You’re a self-starter and can set your own priorities while also inspiring the client team toward a common goal.What you will be doing:Lead a roster of accounts, operating as a “small business owner” to grow clients’ businessBecome an expert on The Trade Desk platform and offer insights to clients on how to implement creative marketing strategiesCollaborate effectively with the Sales & Trading functions to develop existing accounts and achieve client goals and objectivesDevelop and cultivate relationships with agency clients as a consultant to their businessOwn the training plan for onboarding new clients, continuing programmatic education, platform improvements, and new channels and markets within the industryAble to lead, not just manage tasks; develop the skills and knowledge base of newer and more junior account managers as a mentorRepresent client needs by providing feedback to Product Management and Partnerships to identify and define features, integrations and product improvements to The Trade Desk platformDevelop standard methodologies within Client Services, collaborate with Product Marketing to develop effective training collateral and customer facing guides, and train and onboard new Account ManagersWhat you bring to the table:Excellent troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a dynamic environmentConsistent track record of growing accounts by developing a strong relationship with clients, understanding their business objectives and recommending the best strategies for implementing solutionsEffective time management skills – ability to prioritize and meet deadlinesBachelor’s Degree from a four-year university5+ years of client-facing experience requiredExpertise in working online advertising or a SAAS platform a plusExcellent presentation and communication skills (written and verbal) and confidence speaking to large groupsPast experience in mentorship roles either personally or professionally preferredSolid experience in Excel and MS Office and ability to use large data sets to build insights and strategy recommendations#LI-AS2The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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