Platform Support Coordinator

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers – and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!Raise your hand if you LOVE ads! Yeah, we feel the same… So come be a part of the solution, by joining the team that is changing the face of advertising for the better. Founded by the pioneers of real-time bidding (RTB), The Trade Desk has become the fastest growing demand-side platform (DSP) in the industry by offering agencies and their advertisers a best-in-class technology platform that focuses on delivering meaningful and relevant engagement with consumers.With integrations into every major advertising exchange, we handle well over 4 trillion requests every month and growing – that's more page views and queries than Facebook, Google Search, and Google's entire network of websites combined – all serviced in single-digit-ms response times. Are you interested in working with big data? Do you want to push the edges of scale and responsiveness? It doesn't get much bigger or faster than this!We are looking to hire a Platform Support Coordinator who will work in collaboration with our Biz Teams to ensure top notch application support. We’re looking for someone who is enthusiastic about new technology, has not only the existing technical skills to be successful but also the acumen to learn even more; you’ll never run out of things to learn here. You’re a star communicator, customer focused, and love solving technical problems. There is plenty of room for advancement in this role within the department or otherwise within our company. This is a great opportunity for a new college graduate.WHAT YOU'LL DO:Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAsResponsible for owning incidents, including escalating to other technical teamsMulti-task, manage, and resolve transactional application support requestsProblem-solving and troubleshootingExecuting Stored Procedures and querying our database using SQLMaintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platformTake initiative on tickets that can be completed without Development Team assistanceContribute to the company’s Knowledge Base by the creation of new Articles and updating existing onesQA Testing and ValidationCoordinate in-depth training on support-related tools and processesLight on-call/after-hours supportWHO YOU ARE:Bachelor’s Degree from a four-year university or relevant substitute experience0-2+ years relevant work experience as a technical support representative in a small or medium sized businessOutstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environmentStrong SQL and HTML experienceStrong experience with Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plusGeneral knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plusWill be required to routinely or customarily troubleshoot items related to the platform that require independent judgement, decision-making, and unique approachesNo previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to applyEffective time management skills – ability to prioritize and meet deadlinesAdvance troubleshooting and problem-solving skills.Outstanding written and verbal communication skills, including an ability to explain complex subjects to a non-technical audience. #LI-TP1Our Compensation and Benefits ( for NY, CO, CA, and WA residents only)At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range.  The base salary range for this role is $38,700 -$71,000In accordance with NY, CO, CA, and WA law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role.  The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.  All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions.  Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year.  Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan. The Trade Desk also offers a competitive benefits package. Click here to learn more.Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave.  The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.