Job DescriptionWhere you’ll work: Eastern Time ZoneNorth Carolina, South Carolina, Florida and Tennessee.Field Engineer at GoToAs a member of the Field Engineering team, you will be responsible for assisting new clients implement our products. We are looking for someone with experience in IT. Specifically someone with networking and VoIP experience.Your Day to Day As a Field Engineer you would be working on · You will be responsible to ensure customer network environment compatibility with our UCC Products.· Onboard accounts inside of company SLAs.· Ensure customer satisfaction and confidence throughout the setup process.· Be the lead technical contact on all troubleshooting and integration of our products into the client’s environment.· Occasional travel required, visiting customers for onsite implementation. End User/Admin training, phone placement, and/or network configuration· Strong troubleshooting skills doesn’t give up and continuously finds new ways to resolve problemsWhat We’re Looking ForAs a Field Engineer, your background will look like · A minimum of 2–4 years of experience in Network Support with emphasis on Routing and Switching, and an understanding of Unified Communications.· Cisco Certifications are a plus· Excellent communication, and time/project management skills· Ability to develop and maintain close customer relationships, and the ability to work inside a team.· Maintain continuous professional development including technical and sales/soft skills.· Plans and roadmaps.· Be able to perform AD, LDAP and SSO integrations.· Have the ability to integrate external solutions that are compatible with our product.· Experience with Communications/Voice over IP/Video over IP, SIP, and firewalls/network security· API understanding is a plusAt GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more.Annual Base Salary Range: $57,000- $75,000- $95,000The above shows our ranges from minimum, midpoint to maximum. Your compensation will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for a variable pay component and benefits.
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