Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?About GenesysGenesys Cloud is a fully cloud-based, AI-powered, API-first customer experience and contact center platform trusted by over 4,000 companies worldwide. Recognized as a Leader by Gartner, Forrester, and Forrest & Sullivan, Genesys Cloud is one of the fastest-growing technology companies in history, with revenue growth of over 50% year-over-year, contributing to $2 billion plus total revenue. About the roleThe Platform Product Manager sits at the nexus of Engineering, Product Management, DevOps, SRE, and Architecture and maintains ownership of the tier-zero components at the core of Genesys’ multi-tenant cloud platform. As the Platform Product Manager, you will drive customer-centric, strategic, and highly creative solutions across multiple disciplines:Event-driven architecture. You will own the event streaming and messaging services that Genesys Cloud and its thousands of consuming applications use to ingest raw data, stream analytics, react to critical ecosystem changes, and orchestrate rules-based workflows.Public API extensibility. Nearly 70% of our global customer base use our platform APIs to extend and orchestrate their customers’ journeys - to the tune of over 60 billion API calls per month. You will own our API roadmap - optimizing developer experience, contributing to API monetization, and working with customers, partners, engineering teams, and solutions teams to leverage and maximize the value of our public APIs.Security & Stability. You will partner with our Service Reliability and DevOps teams to ensure that our platform is secure, resilient, and always on. About youYou have a proven track record of successfully working in a fast-paced environment. You have a well-rounded product management background, experience leading large technical projects, and have a strong technical background in current SaaS technologies. You have a rock-solid understanding of agile methodologies, API technologies, DevOps, SaaS, and cloud architecture.Adept at Execution: you are a doer. Creating low-fidelity wireframes, loose architectural diagrams, and solid user stories are easy tasks for you and you use them to convey your ideas and align teams.People Artist: you use your social currency to influence outcomes and drive results. You listen as much as you speak; you ask questions as often as you answer them; you learn as well as you teach.Scrupulously Detail Oriented: you thrive building something from nothing and understand the attention to detail necessary to ship product. You write stories in the way a user would use the product - and in a format that engineers can implement.Delivery Driven: you are laser focused on achieving product goals according to demanding timelines. You’ve released products to market before and know the steps involved in the software release management lifecycle. Working with engineering and design, you understand how to make tradeoffs and what the highest value features are.Product Management Excellence: you embrace product management as more art than science; you tactfully apply your understanding of business and functional requirements to provide what Engineering needs to deliver.Skills & Experience:3+ years of experience working as a software product owner will serve you well in this roleExperience driving technical product decisions for enterprise, multi-tenant, DevOps-based practices and patternsUnderstanding of cloud architecture and the fundamentals of building scalable multi-tenant systems and microservices-based architecturesExperience with developer-first and API-first developmentEducation:B.S. in a technical discipline or practical experience in Computer Science, Engineering, or other related fieldAbout working at GenesysAt Genesys, we’re looking for structured thinkers full of passion, ambition, and kindness. We welcome people of diverse backgrounds and perspectives who aren’t afraid to challenge assumptions and tip the status quo.At Genesys, we:Embrace empathy. We listen and learn, continuously seeking to understand and respect the experiences of others. We have authentic conversations – we encourage meaningful dialogue on topics that matter. We include and empower, enabling all individuals to contribute fully.Fly in formation. We prioritize the essential to establish a clear path forward. We align the team to build shared understanding and engagement. We grow together, focusing on progress and building as a team.Go big. We inspire bold moves, imagining what’s possible and thoughtfully taking risks to achieve remarkable things. We innovate and transform, challenging the status quo to creatively drive solutions. We deliver excellence, creating personalized experiences that exceed expectations.Join us!About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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