Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Experience / Job Requirements A degree in computer science, IT, or the equivalent;9-15 years experience working in Genesys cloud contact center IVR/Routing development environmentResponsibilities:In this role, the primary responsibilities will include (but are not limited to):As an individual contributor, responsible for client interaction for requirement gatherings, making High and low level design documents and develop IVR, Routing, Chat, Email, Outbound applications in Genesys ArchitectResponsible for developing API integration code, and Integrating Genesys cloud with Amazon. Lex, Sales force, SSO, MS TeamsWrite technical documentation such as architecture diagrams, rework instructions..Provide timely progress reports on the project deliverables to the appropriate Project Managers/Managers and senior members of technical staff.Take part in all phases of the projects as SMEAct as mentor to the team members and assist them in training and code reviewTechnical / Functional Requirements:Should have 9+ years’ experience in IVR/Routing/Chat/Email/Outbound development in Genesys Architect preferably in Genesys Cloud environment. Hands on experience with Genesys products and solutionsHands on experience in developing API integration code, and Integrating Genesys cloud with Amazon. Lex, Sales force, SSO, MS TeamsIP Telephony & Hardware experience in Genesys Cloud Edge, Audiocodes, Gateways, IP Telephones (Polycom, Cisco, etc.)Expert in preperation of technical documentation & familiar with Microsoft VisioKnowledge of Scrum & Experience in Agile deliveryWorking knowledge on Java/J2EE & JavascriptKnowledge on networking like SIP, TCP/IP, LAN/WAN…Knowledge and experience with cloud based IVR implementationKnowledge of any defect tracking systems preferably with JIRAExperience in any Cloud based development/implementation environmentsExcellent customer facing skill and ability to do customer demo’sAbility to have flexible work schedule and work in US hours (EST) to accommodate effective communications with stakeholdersPersonal / Professional Competencies:Must have demonstrable experience working with external customers and software product implementation in a contact center environment;Able to multi-task and work under pressure in a real-time environment;Able to manage priorities and competing demands, escalating at appropriate times;Superior “can-do” problem solving skills with analytical ability to quickly understand the "big picture”;Able to work independently and with excellent follow-through on tasks;Excellent written and verbal communications skills;Works cooperatively and proactively in group situations;Gathers and analyzes information creatively and skillfully;Desire to be a thought leader in a rapidly growing organization, providing not only ideas, but real, workable solutions that others can take and use to drive company growth.#LI-MG1#LI-RemoteAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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