QA Manager

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Genesys’s award-winning Pointillist Customer Journey Management Platform enables organizations to deliver frictionless, connected and personalized experiences. By measuring, monitoring and orchestrating exceptional customer journeys, Pointillist enables customer-centric enterprises to optimize CX and improve business outcomes.The Pointillist Engineering team is a place where you can make bold moves, innovate and transform. We are a fast-moving team within a global company that embraces collaboration and empathy.We are looking for a QA Manager who is excited by the prospect of contributing to the success of our platform. As a QA Manager, you will primarily focus on managing a team of Software Engineers in Test (SET) across several projects. The QA Manager understands all aspects of the Software Development Lifecycle, all types of testing and is proficient in all supporting testing tools such as defect management, test case management, source control, knowledge management, automation and performance testing. In this role, the QA Manager will work closely with all cross-functional teams and departments building strong relationships along with being a champion for quality.In this role, you will …Provide management leadership and mentorship over a team of Software Engineers in TestResponsible for individual Goals and annual Performance ReviewsPlay an integral part in building a new SET team from the ground up.  Including interviewing and candidate selectionStrong knowledge of software quality methodologies and best practicesShow excellent judgement in change control and risk management insuring quality is maintained throughout the software deliveryActively participate in a highlight collaborative Agile-Scrum processResponsible for all day-to-day testing responsibilities which includes Front End, Backend and Data level testingManaging all aspects to testing schedules along with risk and issue managementParticipate in automation design and code reviews to help mentor other team members and to influence technical direction of testing departmentDrive project level defect triage meetings working close with other Agile-Scrum team membersProduce pre-defined project level quality metrics including all test reportingCollaborate, discuss quality, and exchange ideas with your peers across the entire Genesys QA OrganizationEvaluating modern testing and quality tools and practices and bringing that knowledge into teamsAssist Customer Technical Support engineers with escalated customer issues by triaging defects and assigning to appropriate partiesYou have …A Bachelor of Science degree in Computer Science (preferred), related degree or equivalent in work experience.10 to 15 years of industry experience and QA Management experienceExperience working within a distributed team modelExperience managing Automation & Performance testingKnowledge of multi-tier web applications and technologies such as HTTP, JavaScript, and JSON in a service-oriented architecture (SOA).Knowledge of Amazon Web Services (AWS), such as EC2 and S3.Excellent experience with the Software Test LifecyleStrong collaboration skills and ability to work alongside multiple team membersStrong time-management and organization skillsAbility to multi-task and manage multiple streams of work simultaneouslyExcellent written and verbal communication skillsAbility to effectively communicate with internal stakeholdersOthers describe you as …Thoughtful and able rise above the emotion to keep everyone on targetA true People ManagerA collaboratorMeticulous and dedicated to the detailsAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.