Professional Services Consultant - Digital

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Title: Professional Services Consultant - DigitalJob Location: Manila, PhilippinesJob DescriptionProfessional Services Consultants will provide technical expertise for solution implementations using the digital suite of products primarily in the Genesys Cloud platform. This includes customer discovery sessions, solution design, software installation and configuration, functional and integration testing, technical documentation, and knowledge transfer to the customer and other project stakeholders. On some occasions, consultants in this role are also expected to be able to identify, articulate, and help develop new sales opportunities for digital engagements.This position will reported directly to the Professional Services Manager based in Manila, Philippines. Successful candidates will work closely with project teams around the world, under the project leadership of assigned Team Leads or Project Managers, and would be responsible for the outcome of each individual project engagements while providing the best customer experience for our customers, partners, and end-users.ResponsibilitiesResponsibilities for this role include (but are not limited to):Deployment of Genesys solutions on the cloud focusing on the digital suite of products which include Chat, Email, Social Media, Messengers, Bots, and other mobile or web-based channels.Management of project timelines by ensuring dependencies and deadlines are being met.Maintaining accurate records of customer deployments including architecture, configuration, deployment templates, etc. and archiving upon completion.Troubleshooting of complex applications and integrations.Following project change management protocols and customer security guidelines.Performing knowledge transfer of delivered solutions at the conclusion of each engagement as necessary.Participate in the creation of knowledge base articles, solutions, and other related collaterals.Provide timely progress reports on project deliverables to appropriate Project Managers, stakeholders, and other senior members of the technical and management staff.Required Profile and QualificationsBachelor's degree in Computer Engineering, Computer Science, or related field. In the absence of a degree, we do consider applicants with 5 or more years of related and demonstrated industry experience with a technology company.Practical knowledge and understanding of various digital media technologies (email, chat, social media, messengers, bots, etc.) and common web application architectures.Software design and development experience preferably in the fields of server-side, web, or mobile applications programming.Good knowledge of web technologies such as HTML, CSS, JavaScript, AJAX, REST, WebSocket, APIs, and classic web services.Experience integration with APIs using a modern structured programming language.Familiarity with Databases (SQL, Oracle, PostgreSQL, etc.), NoSQL Databases (Cassandra, MongoDB, etc.), Web Servers (Apache, Tomcat, Nginx, Jetty, etc.), and Server Security (SSL/TLS, Firewalls, etc.).Solid analytical programming and problem-solving skills including software operation diagnostics to get to the heart of complex issues.Business SkillsBe able to work independently and as a member of a local and virtual team through a fast paced and complex project engagement.Good command of the English language on both verbal and written mediums and be able to effectively communicate and interact with business and technical audiences. Similar capabilities in other major languages are a definite plus.Knowledge of customer services and cloud change control processes.Prior working in a customer facing role.Be able to exercise good judgement and demonstrate strong follow-through, ownership, and responsibility on tasks assigned.Manage time effectively and demonstrate flexibility in adjusting working hours to match customer and team interactions.Optional (Definite Plus)Knowledge of communication and network protocols such as SIP, TCP/IP, DNS, VPN, Networking (LAN/WAN), IPV4, Routers, Load Balancers, etc.Experience with on-demand computing platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud.Practical experience working with Genesys product implementations particularly with email, chat, or social media in either Engage, Connect, or Cloud.Knowledge of Consulting Services or Project Delivery best practices used in the industry among leading consulting organizations.Background OS/Android Development, Python, or NodeJS would be considered as a strong plus.Genesys and industry related certifications.Other ConsiderationsCandidates who have held these or similar positions in the past are very much encouraged to apply:IT ConsultantFull Stack DeveloperWeb DeveloperMobile DeveloperProgrammer#LI-DD1#LI-HybridAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.