Part-Time FTC– Data Operations Specialist- Korean

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Part-Time FTC– Data Operations Specialist-  KoreanThe Data Operations specialist at Genesys is tasked with creating and maintaining the data for ourproducts. Whether it's in-house data annotation, finding, scraping and cleaning open sourcedata, evaluating and parsing proprietary data, or running annotation campaigns, you will need toscope the effort, organize it, manage it, and do all of it in close collaboration with our researchteam.Members of this team work extensively with third-party annotation vendors and with ourresearch team to create and curate the data that feeds our products.This position is a part time position (50%) for a fixed term of 9 months.Responsibilities• Transcribing and annotating audio and text data• Work with data vendors and third-party annotation service providers to accomplish datacollection, production, and maintenance tasks• Inform the creation of tools that help monitor and maintain data quality• Research and explore various data sources• Work with a team of research engineers to support their data requirementsRequirementsLanguage skills: Korean native speaker or knowledge of Korean at a mother-tongue levelLanguage skills: English speaker or knowledge of English at a very high fluency level. Additional languages are a significant plus.Strong attention to detail and robust analytical skillsComfortable and confident in a computerized environmentDesirable :Familiar with version control is a plus2+ years of industry experience in a data-rich environment is a plusPrevious Customer service /Contact centre work experienceAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.