Principal Project Manager

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Genesys’s award-winning Pointillist Customer Journey Management Platform enables organizations to deliver frictionless, connected and personalized experiences. By measuring, monitoring and orchestrating exceptional customer journeys, Pointillist enables customer-centric enterprises to optimize CX and improve business outcomes.The Pointillist Engineering team is a place where you can make bold moves, innovate and transform. We are a fast-moving team within a global company that embraces collaboration and empathy.We are looking for a Principal Project Manager who is excited by the prospect of contributing to the success of our platform.What will you be doing? Lead Pointillist software Projects from definition to successful deliveriesDesign Agile tools and methodologies to organize Product Backlog deliveries to Production and continuously improve themInterface with Pointillist Product Owners and Engineering teams globally to deliver features to ProductionGuide cross-functional teams to successInterface with cross-functional and customer-facing teams to manage key customer deliveries and escalationsAlign engineering resources against priorities  Create and deliver data driven reports on what the Engineering team is working on to VPManage risks and issues and take corrective measurementsWhat do you need to be successful? Minimum 7 years of experience in software Project ManagementProven Leadership in conducting technical Projects from its definition to successful deliveriesExperience in being a facilitator for agile teamsExcellent communication skills in a multicultural environmentExperience as a software developer or software quality assurance engineerExposure to (AWS) Cloud technologies and architecturesAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.