Director, Professional Services

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Position PurposeThe Director, Professional Services is a key role within the Professional Services Organization responsible for ensuring delivery excellence as well as team performance for direct reports. This role is a results-driven position with the expectation that the Director, Professional Services will directly engage with sales team members, leaders in other departments, leaders of business units in other geographies, and with customers, and prospects.Director, Professional Services will be involved in the following activities:Responsible for growing and executing the delivery of services while providing the highest level of customer satisfaction for our Mid-Market Accounts within North America.Driving growth in a diverse Professional Services organization, accountable for Services Revenue, Services Gross Profit, and Customer Satisfaction.Leading a team of Project Managers and will be responsible for developing and retaining talent. Key ResponsibilitiesResponsible for driving and achieving sales objectives through bookings and orders.Building and maintaining relationships with the Genesys Account team, and C-level executives with customers and partners in the Mid-Market space.Provide leadership in all areas including discovery, estimating, delivery, deal shaping, and support. Align resources to meet company goals for revenue and margin attainment.Delivery of projects within budgeted hours while maintaining high customer satisfaction scores.Direct teams to effectively and quickly onboard new customers.Responsible for developing and maintaining relationships with our key vendor technical managers/executives.Formulate, define, and execute the sales strategy with the Sales Directors, understanding customer business drivers and technical drivers.Monitor performance, customer feedback, and customer satisfaction relative to our employee interaction with our customer base.Serve as the main executive resource for customer satisfaction issue resolution related to Services engagements.Provide management direction and mentoring on key customer deals to both the sales and services leadership teams.Communicates goals and objectives and gathers and incorporates feedback from direct and indirect resources to ensure a clear understanding of expectations.Required QualificationsBachelor’s degree or higher in Business or Computer Science.10+ years of hands-on Professional Services experience.5+ years of supervisory, management, or leadership experience.Hands-on experience selling, delivering, and supporting projects and programs in the Mid-Market space.Demonstrated ability to lead and develop a team of geographically diverse managers.Ability to communicate directly with technical teams.Strong management skills including the ability to lead teams.Excellent communication skills. (written & oral presentation)Ability to travel as necessary to support business.Travel 30% - 50%Compensation and Benefits:Market competitive salary with an anticipated base compensation range of 146,900.00- 305,100.00 USD. This role may also be eligible for commission or performance-based bonus opportunities. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location.Medical, Dental, and Vision InsuranceTelehealth coverageFlexible work schedules and work-from-home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal-opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $126,100.00 - $261,900.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.