Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job DescriptionJob Title: Services Engagement DirectorDepartment & Team: Customer Success and ServicesReports to: Nico van EyssenLocation: GermanySummary:We have an exciting role for a Professional Services Senior Sales to join our Professional Services team. This represents an personal contribution role overseeing the Services Sales objectives and Customers for the DACH region, remote based with some visits to our DACH Head Offices.As Professional Services Sales, you will show expertise in identifying strategic business opportunities for the organization and achieve healthy business growth within region. This position requires a person who can lead from the front in recognizing opportunities, along with the sales experience and strong commercial insights. This role will be closely working together with our Product Sales and Pre-sales teams defining regional and vertical oriented business development plans, creating and maintaining key relationships and negotiating and closing business deals. This position will have quarterly financial targets (bookings and project profitability) that must be met in order for the organisation to attain projected revenue and build consulting services backlog. The role would suit someone with a broad services knowledge, possessing the ability to lead & influence the behaviour of others and in doing so create Trust and Empathy. It also has high exposure to our in region leadership team and forms a good basis for personal development and growth.While the role is not a Technical one, a good understanding of Contact Centre business or SaaS is required, ideally including experience of Cloud based solutions.Key Responsibilities:The primary responsibilities for this role include (but are not limited to).Align with Sales leadership as a member of the Genesys pursuit teamsPursue Professional Services sales leads and prospective clientsShow the ability to lead and assume Sales responsible in region by helping to set the strategyNetwork and develop strong business relationships. Contribute to strategic and tactical planning for Professional ServicesInitiate and build client relationships, delivering presentations and proposalsDevelop and maintain extensive knowledge of current market conditions & customer buying strategies in order to negotiate and close business dealsGenerate pipeline of services orders to attain financial objectivesBuild strong relationships with the key partners of GenesysCreation of offer documentation, and associated reportingTravel up to 25% to customers to deliver presentations (mostly Germany)Ideal RequirementsDegree qualified in computer technology, or related technical discipline, or equivalent professional technical experience and two years of related experience8+ years in a business setting with at least five years of experience in customer-facing sales within a business solutions telecommunications environmentAbility to work effectively both individually and with a teamStrong leadership, interpersonal and presentation proficiency, and excellent written and verbal communication skillsStrong People management skills to run a team of people successfullyProven success in sales - lead generation, and relationship management.Able to influence thinking or gain acceptance of others in sensitive situationsUK-based possessing excellent English language skillsCapable of accurate working, often to tight deadlines, and handling multiple simultaneous requests, prioritizing the workload to suit.Excellent MS Office skillsSalesforce CRM experienceExperience in Commercial or legal documentation creationExperience and knowledge of cloud computing environmentsGood understanding of accounting concepts related to P&L and balance sheetDemonstrated sophisticated skills in business modelling and valuationExperience in conducting and coordinating financial and legal due diligenceAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
View Original Job Posting