Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Partner Account ManagerThe Partner Manager is responsible for driving the overall success of Genesys partners for a given territory, driving and accelerating adoption of Genesys Cloud-based solutions.Being the voice of the partner, the Partner Manager develops a comprehensive understanding of the partner business and technical objectives and supports them in their territory.They orchestrate key resources, collaborate with peers on best practices, and create ways to help partners succeed. The Partner Manager leads by example in collaboration with all partner stakeholders towards One Genesys. Key Responsibilities:Orchestrate a SaaS Ecosystem of PartnersLeverage a network of partners to create continuous value across the entire customer lifecycle.Recruit SaaS partners in alignment with the Partner strategy.Leveraging activities on Sales, Marketing, and Enablement with partners to align and contribute to our Genesys partner strategy.Transforming our partners from existing on-premise activities to cloud active partners.Closing the loop from presales towards post-sales activities, by creating new business via customer advocates, jointly to the market.The Partner Manager is accountable for the following KPI’s:Driving renewals and upselling.number of active partners,partner marketing activities & campaignsScale our Cloud Business:Create overall partner plans, to measure/drive success and business impact.Actively drive sales pipeline and meet or exceed quarterly and annual bookings targets.Develop and maintain relationships with global counterparts to leverage corporate initiatives and to ensure adherence to Alliances and Partner standards.Establish rules of engagement and operational escalation procedures to quickly identify and resolve issues.Identify new customer wins and collaborate with partners on their implementation plans while addressing any challenges. Develop Genesys existing Partners:Engaging with C-level, actively driving Cloud Business Transformation, creating a common Business and marketing plan, building relationships and trust, driving marketing and demand generation activities, plan and facilitate education and certificationEvangelize new Cloud technologies, discover new and innovative Go to Market Models, actively influence, understand and educate on partner programsAlign with Virtual Partner Account Managers and Partner COE to deliver excellent Partner experience.Evangelise the Genesys SaaS Partner strategy and collaborate with sellers and Partners to achieve mutual customer-centric success. Become a change agent. Key Requirements:Self-driven, dedicated, and dynamic individual with a “can-do attitude”.Affinity and/or interest in SaaS sales.A data-driven decision makerA proven strong relationship builder with key Partner executives.Ability to differentiate and prioritize activity to drive the greatest impact.A problem solver with the ability to identify solutions in alignment to the company strategy. Skilled at facilitating ease of doing business for Partners and customers.Networker, relationship builder.Good at multi-tasking.Excellent time management.Interested in developing and driving partner led sales campaigns.Ability and/or willingness to work in non-routine and complex work environment, involving the application of advanced technical/business skills within IT and SaaS.Leading contributor both individually and as a team member, providing direction and mentoring to others.Fluency in English and local language preferred. #LI-AR4#LI-RemoteAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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