Senior Deal Desk Manager

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Title: Senior Deal Desk Manager (APAC)  Summary:The Senior Deal Desk Manager will partner with Sales Leadership and the regional Sales teams on small to large sized sales transactions to provide guidance and recommendations on deal pricing, commercial structure, and contract terms and conditions to optimize revenue, bookings, and cash in-line with the Company’s financial and strategic objectives. The role provides great insight into pricing strategy, sales strategy, negotiations, and deal financials. Key Responsibilities:The primary responsibilities for this role include (but are not limited to):- Support and enable team to drive commercial discussions on deals, working with Sales Leadership, account teams, and other members of Genesys to develop commercial strategy and deal structure- Review and approval deal terms in Salesforce (SFDC) and ensure appropriate documentation in quote outputs and contracts- Lead communication and management of exceptions approval with relevant stakeholders, including members of the Genesys Leadership Team (GLT)- Manage the planning and execution of the contract negotiation process, acting as a liaison between the business, Legal, customers and partners to drive forward contract negotiations- Negotiate with customers and partners on commercial and contractual elements of the deal- Contribute to the development of margin and/or pricing tools developed by other teams- Develop and maintain a good working knowledge of customer and partner needs combined with market and product knowledge to be able to influence and shape the development of commercial constructs- Support transformation initiatives related to the function of the Deal Desk within Genesys, particularly related to price realization improvements and quote-to-cash processes, in collaboration with Sales Operations, Revenue and Billing Operations, Customer Success Operations, Legal, Pricing, Product Management, and other functions  Key Requirements:- Bachelor’s degree in Business (ideally with a focus in Finance)- Minimum 3 years of relevant career experience with a SAAS company (in a Sales / Field finance, Revenue Accounting function) with demonstrated pattern of increased responsibility.  If in Deal Desk role, minimum of 2 years of experience.  - Working knowledge of software pricing, discounting, value-positioning, and basic revenue recognition concepts- Strong analytical and modelling skills- Excellent written and verbal communication skills- Deep knowledge of Salesforce and Microsoft Office- Ability to manage large transactions and ensure that open items are resolved in a timely and efficient manner- Work under pressure without compromising quality- Experience working in a cross-functional environment to develop collaborative solutions but able to work independently when necessary- Ability to use judgment and draw on experience to make decisions or recommendations- Personable, energetic, and highly collaborative, able to build network quickly- Ability to embrace Genesys commitment to customer empathy#LI-Hybrid#LI-GF1About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.