Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Title: Regional Experience and Engagement PartnerLocation: Manila, Philippines Regional Experience and Engagement ManagerAre you passionate about employee experience and engagement and willing to build a strong culture of inclusion? Would you like to work for an innovative international dynamic company? Do you have great ideas and want to see them put into action? This opportunity is for you!This role is focused on supporting our Manila Site in aligning our teams based in Manila to our Corporate vision and strategy and in driving employee experience and engagement across the site. The focus of this role will be on building a strong culture of inclusion and belonging by enhancing and strengthening the experience of employees in Manila and support Genesys Philippines to become an employer of choice by developing and executing external and internal employer branding strategies. In addition, we are looking for an individual who can assist with building stronger employee engagement at other Genesys sites in APAC.Key Responsibilities:Reporting directly to the Senior Director for Employee Experience, and being part of the Global Site Engagement team, the Regional Experience and Engagement Manager will be focused on supporting our Manila site in operationalizing strategy in our Manila office. This role is tasked with supporting the Manila Site in local daily operations of the office while creating, managing, and delivering local programs and activities for our workforce that are aligned with company strategy, corporate initiatives, and goals. We are looking for an action-oriented individual who can execute and coordinate the various activities, events, and initiatives for the site, at the direction of the Site Leaders, that will improve the employee experience for all, leading to greater employee engagement.Further, as part of our Global Site Engagement team, this role will be tasked with helping to build employee engagement across other Genesys sites in APAC.Responsibilities/Job Duties:In this role, the primary responsibilities will include:Analyze employee experience data in conjunction with Experience team, HRBPs and leaders. Create plans and documentation to address.Provide analysis on the results from employee surveys in conjunction with Experience team, HRBPs and leaders. Partner with these teams to drive improvement plans and execute.Support and assist Site Leaders, including preparing regular reporting on site-related metrics Partner with Facilities, and Site Leaders to coordinate the day-to-day operations of the site and regional eventsBuild a communication plan for site and region.Provie logistical and operational support to the Site Leaders in regular communications with employees. Bring together Site Leads vision and budget to organize, promote and drive employee engagement through site events and activities, team building, office celebration, Diversity, Equity and Inclusion efforts, Sustainability, Corporate Social Responsibility (CSR – Impact Together), employer branding initiatives, and social events. Oversee and execute upon site sponsored activities.Oversee site and regional budgets.Plan and facilitate programs that facilitate open feedback and communication between employees and the Site Leaders to drive continuous improvementPromote culture, improve employer brand and ensure adherence to operating policies.Partner with local HR, Talent & Learning and Facilities teams in their efforts around recruiting, onboarding, professional development, performance management, and retention efforts, hiring events. Build and execute a plan for strong engagement and connections of employees who are either at other sites or working virtually in APACPartner with APAC HR leaders and other teams to drive engagement activities at other sites and with Virtual employees throughout APACEstablish a network of volunteers/influencers/brand ambassadors in other sites to help drive employee experience and engagementWork with global branding and external affairs teams on the local employer branding plan.Create the annual meetup, conference calendar, localize Genesys brand content, support local online and offline brand awareness campaignsPosition the Manila site within the community by communicating local success stories and global leader's visitsPartner with Impact Together to build local relations around giving to the communityPartner with local facilities to ensure Employee Health and Safety and Crisis Management CommunicationsRequirements/Qualifications: Must be “hands-on” in bringing execution and process discipline and a focus on achieving tangible goals that are consistent with the winning high-performance culture of Genesys. Understanding of employee experience and engagement, employer brand, and the drivers of thisHighly collaborative and can partner effectively with functional leaders at the site, as well as working and organizing teams in planning and executing activities Familiar with budgetsExcellent written and verbal communication skillsStrong presentation, analytical and project management experienceMust be a strategic thinker with a proactive approachAbility to work and deliver within tight deadlines and willingness to work longer than standard hours to ensure a task is completed on time when requiredDisplays initiative in the carrying out their duties, constantly looking for ways to improve processes to promote efficiency or strengthen controlAbility to work effectively with both internal and external stakeholdersA mature approach to work and ability to work autonomouslyAbility to identify areas of concern and raise to an appropriate level of managementA strong positive and ethical approach to work and how work gets done#LI-Hybrid#LI-GF1About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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