NVIDIA is looking for an engineer who wants the excitement of direct customer interaction, to join our team of Solution Engineers working on the Omniverse product. You will be taking on the role of Technical Account Manager for some of the largest Omniverse customers. This will mean keeping them up to date on the state of their cases, looking at upcoming plans with them to help reduce obstacles and risk, and having discussions on roadmaps. You will be working with engineering and management to facilitate the fast resolution of the cases for your customers. You must have excellent problem-solving abilities, excellent communication skills and English skills, and be able to work on multiple projects and tasks. You will be doing direct customer support for our most important enterprise customers as a technical account manager for multiple customers as well as working support cases yourself. You will also work directly with our engineering teams to work customer issues and to improve product solutions. We are looking for an experienced engineer to triage customer issues and resolve customer problems as well as create and maintain great customer relationships. This team supports some of NVIDIA’s most groundbreaking technology. Omniverse is an important and fast-moving product that will provide a great opportunity for growth and learning. To do an extraordinary job in this role, we will be looking for a dynamic engineer with experience and skill in Linux and Windows. We need to see excellent debugging and trouble shooting skills. Some knowledge of large enterprise server deployments is also very helpful. We are looking for someone who has superb interpersonal and communication skills - you will be working closely with our customers and engineers to understand, explain and resolve issues. You will also give input that improves our customer experience and products. Does this type of role intrigue you? If it does, we would love to hear from you!What you'll be doing:Act as a Technical Account Manager for multiple customers – holding meetings, providing status, driving resolution on issues with the larger team, building great customer relationships.Bring independent analysis, communication and problem-solving to customer escalations.Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues.Work with engineering teams on customer issues, providing logs, reproduction information, and other triage information. Track, file new bugs and communicate with management on customer issues.Take ownership and drive customer issues from inception to resolution.Document customer interactions and better enhance our knowledge base.Work with engineering and product management on enhancements to the product that your customers need.What we need to see:Minimum of a BS in Computer Science, Electrical Engineering, or the equivalent.You'll bring at least 5+ years of software engineering experience, Excellent English language skills.Understanding of Linux (familiarity with areas as Dockers and networking for example)General Windows OS knowledge.Some understanding of Linux KVM or other virtualization software.Professional-level communication skills, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations.Excellent follow-up and organizational skills, with a passion or love for solving problems.Some creative background would be a plus but isn’t required - Game development, substance development, asset development, digital entertainment.Some experience with GPUs is a plus, but not required.Customer facing experience is a plus, but not required.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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