We are looking for a Technical Operations Analyst to join our Salesforce ADMIN TEAM in INDIA. This is an amazing opportunity to work on (multiple Salesforce Systems that we as a team support and manage. We are using many different tools like – Salesforce CPQ, Conga CPQ, Conga CLM, Conga Composer etc and you have a good opportunity to learn all the different tools and enhance the Salesforce Knowledge). The team consists of 6 and is reporting to the Manager, Technical Operations.The Salesforce Administrator will be responsible for the day-to-day administrative support to our end users. The Salesforce Administrator will support the organization with configuration and customization of the Salesforce Platform.About You – experience, education, skills, and accomplishments At least 1-3 years in Salesforce Administration.Understanding of Sales and Service Cloud.Understanding of CPQ (Salesforce and Conga) is preferred.Knowledge on administrative functions – user management, data management, security.Knowledge on Enterprise Territory Management.Understanding and Hands on experience in creating objects, fields, page layouts, compact layouts, roles, profiles, report types, validation rules, workflows, email templates.Hands on experience on how to use Data Loader and Workbench.Knowledge in the deployment process through Source Tree, Copado.Understanding on Automated processes - Process builder, Workflows, Flows, Approval Processes.Understanding of Salesforce best practices.It would be great if you also had . . . You must have an excellent understanding of the Salesforce platform and products, such as the Sales Cloud, Service Cloud.What will you be doing in this role?You must have an excellent understanding of the Salesforce platform and products, such as the Sales Cloud, Service Cloud, Data Loader, Demand Tools.You will be responsible to work and deliver the KTLO items - which could be related to Data Updates, Business Process Queries, General inquires related to Salesforce.You will be responsible to work and deliver the configuration items - Page Layouts, Creation of Field, List Views, Report Types, Lead Assignment Rules, Enterprise Territory Management Rules, Validation Rules, Workflows etc.You will be responsible for committing the changes to Sandboxes and Production through tools - Source Tree and Copado.You should have the ability to learn new features, technologies - Zuora and NetSuite and to communicate effectively with various business owners, technical staff members and internal stakeholders.You should have good Oral and Written Communication.About the Team The Salesforce Administrator team will support the organization with configuration and customization of the Salesforce Platform.Hours of Work You will work from Monday to Friday (2:00 PM IST to 11:00 PM IST). This is permanent positionAt Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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