Customer Care Advisor - Swedish Speaking

We are looking for a Swedish - speaking Customer Care Advisor to join our Software Support team in Belgrade. This is an amazing opportunity to work on state-of-the-art software products. The team consists of seven people and is reporting to the Senior Manager. We have a great skill set in the Belgrade Centre of Excellence and we would love to speak with you if you have excellent communication skills, both verbal and written, technical background in software support or IT industry and relevant customer care experience.About You – experience, education, skills, and accomplishments Six months to a year of customer service experience in a business - to - business environmentFluent in written and spoken English (B2) and Swedish (B2) languageIt would be great if you also had Knowledge of Structured Query Language (SQL) and Microsoft SQL ServerProven experience in managing customer conflict and providing resolution using guidelines and judgmentExperience with Salesforce.comBachelor's degree in computer science, mechanical engineering, or equivalent work experienceA team-player attitude both within the Global Service department and when communicating and collaborating with other key departments including Technology, Sales, Finance, Product, etc.What will you be doing in this role?Serve as the first point of contact (via phone, email, and web-based support portal) as a part of the customer care team regarding questions and issues related to multiple software products.Triage of all incidents logged, determining the priority levels of all callsInteract with customers, professional services, product management, and software developers to provide professional and efficient advice and assistance as the customer advocateResolving incidents in accordance with the Service Level Agreements; prioritize and resolve quick issues and escalate other issues to the relevant functionDevelop a full understanding of service capabilities; Contribute to the development of services best practices (in particular around technical aspects)Act upon and report customer feedback to contribute to organizational learning and ensure best practice is coordinated across the organizationProactive in identifying any potential improvements to Software Support, identifying any capability gaps, and flagging to the Head of Software SupportAbout the Team We provide software support to world - leading corporations and law firms through all stages of the IP lifecycle, discovery, protection, and commercialization. The IP Lifecycle Management Software Support team consists of experienced Product Specialists and managers in Europe, North America, and Australia, supported by talented software support representatives in Belgrade and Penang Centers of Excellence. We support a total of 15 software solutions and the Belgrade team has 6 representatives.Hours of Work From 9 am to 5 pm CET, full-time employment.We Offer:Private health insurancePaid lunchYearly bonusYearly merit planMy Learning platformFamily benefits: Bushido kids sports school, tutorship lessonsFitPassMental health care - Psychotherapy sessionsCompany bicycles for rent free of charge25 days of annual leaveOnly shortlisted candidates will be contacted.At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.