Futures Technology Engineer

We are looking for a Futures Technology Engineer to join our team in Kansas City, MO. This is an amazing opportunity to help launch one of our new office locations! As a Futures Technology Engineer, you will be responsible for maintaining most activities performed by the Workplace Services team, including all problem resolution and support.  About You – experience, education, skills, and accomplishmentsAssociates degree or equivalent experience in computing/computer support 0-1 years of experience in a similar help desk role It would be great if you also had . . . Bachelor’s degree in computer science or related field MCSE certification Knowledge of PowerShell Working knowledge of office automation software, including Microsoft Active Directory, Azure Active Directory, Multi-Function printers, Microsoft Office Suite and other third-party products What will you be doing in this role? Complete or escalate tickets from ticketing system as required.Hardware and software analysis, testing, and configuration required to determine system functional specifications.Assist with the design, documentation, analysis, and testing of computer systems and programs.Build and configure system images for laptops and desktops.Asset tracking and equipment disposal.Provide limited support to Azure and Active Directory (AAD).Provide 1st level Audio Visual/conferencing support.Provide 1st level remote sales/site support.Provide 1st level Virtual Support.Provide Apple, Linux, and Windows support.Support mobile devices including deployment and replacements.Follow policies and procedures, to ensure all platforms are operating at peak efficiency and are meeting their business requirements. Participate/conduct in policy and procedure review.Contribute to Knowledge Base.Adhere to all security processes and procedures.About the TeamThis position will be part of the Workplace Services team, providing IT support to our Clarivate Colleagues.  We are a large group of global IT support analysts, providing in office and remote support to help our employees stay productive.Hours of WorkFull time, permanent Core working hours between 8am - 5pm CSTWeekend or after-hour work may be requiredHybrid working model Must be within a commutable distance to our Kansas City, MO office Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled