Supervisor, Data Center Customer Operations

Supervisor, Data Center Customer OperationsEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryPerforms troubleshooting and supports customers. Supervises the project team. Typically has fewer than 2 years of supervisory experience and is not fully proficient in all areas of responsibility.ResponsibilitiesLeadershipProvides immediate supervision to a unit or group of employeesAssigns, instructs, and supervises the teamPlans core duties for the team to completeAbility to manage and supervise a project teamManages personnel compared to workload (could include support from other Data Centers)Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance programSystems SupportTroubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fixSummarizes the findings during the troubleshooting and produces Incident Reports for the customerPerforms troubleshooting and supports customersInstallationUnderstands customer cabling requirements, performs site surveys, provides cost estimates toSales and installation of new cablesPerforms testing of cables before handing to customerVendor ManagementManages, briefs, and instructs vendors for installation, testing, and labeling MaintenancePerforms preventive maintenance to Data Center equipment to prevent faults from occurringProject ManagementHandles multiple projects and assists in designating work to teamTechnical ExpertiseExtensive knowledge in network and equipment platforms, systems, and circuitsQualificationsAt least 4 Years of working experience in Customer OperationsHigh Diploma holder or above in IT Management or related disciplineHolder of ITIL certification will be an advantageCan-do, analytic, self-motivated, strong leadership with ability to drive and motivate the teamCustomer focus with good communication, presentation, and social skillsGood presentation, social, communication, and analytical skillsHigh capacity to learn, handle multiple tasks independently, able to work under pressureEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.