Supervisor, Billing

Supervisor, BillingEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.ResponsibilitiesMonitor and ensure that the monthly billing is complete and accurate for assigned customer base in accordance with close calendarManage customer queries cases in SFDC (Case Management) timely and accurate manner to meet all internal SLAs. Timeliness and quality of the invoicing output, among other SLA’s will be monitored to ensure end to end business processes are followed.Works closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues with proper levels of authorization and supporting documentation in placeLead the team to identify, evaluate and resolve all billing issues with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)Lead and develop the billing team to deliver to deadline and meet priorities and monthly KPIsEnsure that all personnel are kept well informed of department’s objectives and policiesProvides coaching and development for the teamPerform month-end close-related tasksAssist in Audits & SOX ControlsDrives global consistency across, continuous process improvement initiatives and implement best practices to achieve operational efficienciesParticipates in/leads stakeholders in process improvement initiatives / UATs / Projects or ad hoc assignments as neededImplement and document process and procedures required by SOXQualifications5+ years in a Finance role requiredBachelor's degree requiredEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.