Senior Business Systems Analyst - Service Now (CSM/OMT)

Senior Business Systems Analyst - Service Now (CSM/OMT)Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, sophisticated infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver extraordinary experiences, and transform people’s lives. Our culture is based on teamwork and the growth and development of our teams.We hire hardworking people who grow with solving exciting problems and give them opportunities to hone new skills, and try innovative approaches, as we grow our product portfolio with new software and network architecture solutions. We accept diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. Job SummaryPartners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with Business Groups to define their global IT requirements and to analyze appropriate solutions. Leads projects from inception to completion with matrix, and global teams. ResponsibilitiesBusiness Requirements AnalysisPartners with business collaborators to analyze, define and document business requirements, within and across functionsDrives standard processes during requirements capturing and modelingHas a solid focus on capturing core requirements, beyond stated requirements and accurately places these within a broader contextUnderstands business environment and helps to connect/align relevant business team members Process Modeling and DesignPartners with business team members to analyze, define and document business processes within and across functionsDrives standard processes during requirements capturing and modelingUnderstands business environment and helps to connect/align relevant business team members DocumentationDocuments and reviews broader team documentationSupports the team in identifying and defining relevant documentation templates pertaining to solution deliveryIs a champion for knowledge transfer to enable/empower other team membersFunctional DesignDevelops functional designs for applications, integrations and conversionsAbility to work on multiple functions and integrations with third party productsKeeps up to date with industry trends and vendor capabilities to produce robust functional designsReviews functional designs and acquires sign-offs with the multi-functional business and IT teamsProvides inputs into business processes based on design capabilitiesChampions balanced, forward-looking functional designs Testing & Test DesignCoordinates integration testing, validates test cases with team members for user acceptance testing and training, and obtains sign-offsCoordinates defects clarification, triage and coordinate resolution with engineering teams System ConfigurationsConfigures applications in line with business goalsCrafts forward looking configurations by recognizing future needs aligned with the business roadmapDevelops configuration standards Qualifications5+ years Service Now CSM/OMT experience with ability to map our business process to Service now OOB featuresProficient in Flow designer, Agent workspace configurations, Business rules etcExpertise in CMDB modeling, configuration management and asset managementStrong Analytical and decision-making abilitiesIndividuals who can take a data driven approach to solve complex problemsExperience in process modernization and business simplificationStrong in ServiceNow data load capabilities and reporting, performance analytics and dashboard/homepage capabilitiesDevelop systems integrations and process automation, fully using the platform's workflow capabilities, including OrchestrationAbility to work in an Agile environment and adapt to continuous changesExperience in designing Customer facing applications for large organizationsEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.