Global Service Desk Agent German and/or Dutch speaking

Global Service Desk Agent German and/or Dutch speakingEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. *As of Quarter 4 2022Job SummaryGlobal Service Desk Agent German and/or Dutch speaking The Global Service Desk is looking for a Global Servicedesk Agent (m/f/d) with German and/or Dutch language skills to join the team based in Frankfurt on a one-year contract, with the option to extend this.  ResponsibilitiesRecording, analyzing, coordinating, and further processing of customer orders  Providing customer support via both telephone and e-mail  Ensuring the agreed service quality  Maintenance and control of access, and securityMaintenance of the Equinix online portals  First-level support    QualificationsCompleted commercial training  Experience in customer service is a plus  Very good written and spoken German and/or Dutch language skills  Good knowledge of the English language   Knowledge of MS Office (Outlook, Word, Excel) is a plus Experience with CRM systems is a plus    Personal skills  You work independently and, in a team, reliably, result-oriented, and detailed Excellent customer service understanding  You enjoy learning and are open to further training  Willingness to work shifts (24 * 7) with appropriate surcharges for Sunday / public holiday / night work    Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.