Manager, Product Software Architecture and EngEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job Summary As a key stakeholder the Manager, Product Software Architecture & Engineering will ensure success of Equinix Global Networks product portfolio, this leader will also be responsible for implementing Platform/micro-services ways of working with an API first development methodology ensuring quality and Just-in-time delivery of network as code to product development and related applications/dashboards for Product Engineering & Service operations. This role will work closely with CTO org, IT/IBX Ops, Product Development & Service Operations teams and will take a proactive role in supporting prioritization, planning and roadmap conversations based on business needs, technology evolution and Digital Services strategic direction. ResponsibilitiesHire, coach and manage agile teams that support software engineering & architecture.Leading the development team in the design, development, coding, testing and debugging of applications in adherence to Industry and Equinix development standardsImplement Agile & DevOps culture in the team ways of working.Participate in product roadmap grooming & create project deliverables to meet the roadmapDevelop and deliver Network IP management, Asset & Inventory management, Configuration backup and related applicationsDevelop and deliver Network event management systems with Telemetry (gnmi based) & SNMP data streamsDevelop and deliver device and product agnostic Network automation frameworks and API’s Develop and deliver API’s for Product development & Service OperationsBuild dashboards and track metrics related to delivered API’s Work with cross functional influencers and stakeholders from CTO organization, Product Management, Service Operations, DIGIN teams, GCCX & Global Ops effectively building trusted relationships to ensure highest level of observability and programmability Collaborate with a cross-functional team to define and manage observability requirements for products and participate in early phase requirement definition, prioritization and increment commits. Implement technical and process improvements that help in just-in-time operational tooling, drive towards consolidation of tools and dashboards using standards and guidelinesExpectation to manage risk and resolve issues as they occurResponsible for strategic planning and prioritization of initiatives across Observability solutionsManages implementation of approved improvement recommendationsManagement ReportingCollects, analyzes, organizes and presents the data to senior management on projects and resourcesExecutes against operational KPIsSystem OptimizationUtilizes subject matter expertise to implement improvements to internal processes and integrate systems supporting these processesResource and Budget ManagementWorks closely with product engineering managers and technical project managers to track resource allocation and utilization for smaller projectsDecisions are guided by policies, procedures and business plan; receives guidance and oversight from his/her managerRequests approvals for additional expenses outside of approved budget/headcountCommunicates budget estimates, and ensures team executes assigned projects within approved budgetsManages and/or escalates issues, as neededSoftware Architecture/Design/DevOpsParticipates in software architecture, design reviews & DevOps processes of various projects and productsWorks on getting infrastructure requirement for softwareStakeholder ManagementResponsible for providing comprehensive input to stakeholders to support decision makingProactively communicates issues and risks and escalate conflicts, proposing options for resolutionAble to drive effective conflict resolution between stakeholdersManages all stakeholder communications with respect to project and operations statusIn addition to building effective working relationships with stakeholders, the manager partners with stakeholders to execute against agreed-upon commitmentsResponsible for managing stakeholder escalations/priority shifts to resolution and/or senior management escalationSystem OptimizationUtilizes subject matter expertise and data from analysis, to propose system improvements to leadershipOversees implementation of approved system improvement recommendations within functional areaIdentifies and proposes improvement ideasR&D/InnovationDrives innovation among the teamProcess/Policies/StandardsCreation/refinement of efficient processes, standards, and policiesMonitors violations, and designs a remediation plan to ensure adherenceRoad Map/PlanningResponsible for the planning of strategic prioritiesResponsible for developing and communicating a roadmap of projects and initiatives to project/functional stakeholdersPeople ManagementIs accountable for the performance and results of direct reportsResponsible for the performance management of team members, including disciplinary actions and hire/fire recommendationsResponsible for the GPS process including assessments and Total Rewards allocations of direct reportsResponsible for talent development, including quarterly conversations, career pathways conversations and individual development/growth plansModels the Equinix Culture and ValuesReview/Approvals/Escalations/Issues ResolutionSupports and trains resources and oversees quality in triage and troubleshooting practicesLeads troubleshooting efforts on critical issues with cross functional teams through resolutionIdentifies improvements to address repeat issuesManager oversees and supports RCA cycles, reviews management level reports related to issues and escalationsVendor ManagementAssists vendor resources with onboarding activities through all Equinix channels, ensuring vendor resources have appropriate workspace, system access, and toolsManages/leads individual consulting resources, as assignedIdentifies initial commercial implications for vendor selection and performs initial due diligenceProvides inputs for vendor negotiationsManages approved vendor relationshipsMonitors and reports on delivery of vendor deliverablesCountry/Regional ManagementManages team of local technology professionals in a given countryExecutes against approved initiativesManages technology and/or human resources in a single location, being familiar with local language, law and regulations, as neededPartners with global technology owners to implement and maintain global technology standardsManages relationships with country stakeholdersQualifications1+ years professional experience in a software development leadership roleBachelor's in Engineering preferredThe targeted pay range for this position in the following location is / locations are:San Francisco, CA / Bay Area: $160,000 to $273,000Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.More details about our company benefits can be found at the following link:https://equinixbenefits.us.newsweaver.com/icfiles/201/1002910/1057118/1171391/921bc962bf0e0352cb2d6c93/equinix%202023%20oe%20ebook_rev122022%20-%20final.pdfEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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