Senior Director, Business Operations xScale

Senior Director, Business Operations xScaleEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents – and counting!A leadership role at Equinix means you will drive and collaborate on work that impacts the world. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryThe role reports to the SVP xScale and is responsible for driving the business operational elements of the xScale product, including requirements for JV partners. They will prioritize and support the execution of the xScale roadmap.  They will support scaled, technical projects through skilled program management of all activities associated with xScale.  They will align and interlock with key stakeholders across the organization to drive alignment and collaboration of key strategic priorities. Furthermore, the role holder will define, implement, manage and enhance processes, systems and tools across xScale. ResponsibilitiesEnsure optimization of xScale instrumentation through end-to-end performance monitoring and metrics including methods and tools to help instrument the business resulting in faster and better business decisionsProvide predictive outcomes and invest or divest decisions through insightsDefines key global xScale operational systems, tools and process enhancements through initiation, business requirement definition, solution selection, functional design, development, testing, change management, go live, and post go live support. Owns technology investment and prioritization decisionsIdentify systems, tools and process improvement and integration opportunities by leading cross functional discussions / decision making with team leaders and IT when relevant to drive issues, challenges, resource allocation and prioritization effortsOversees and has responsibility for the design, implementation and benefit realization of process optimization and xScale tech stackDrive prioritization and facilitate collaboration between cross functional teams, and IT to ensure alignment & consistency of cross functional program objectivesOwns and ensure engagement models across the cross functional teams are clear, streamlined and documentedDevelop and standardize “best in class” tools and templates ensuring consistency and harmonization across regionsIs responsible for compliance of data managed by xScale with local and international laws (e.g., data protection)Primary business partner for IT Systems leadAlignment and prioritization of key process opportunitiesDefine and drive process initiativesDrive optimization of product development lifecycleIdentify and develop optimization changes to improve quality, service, efficiencies and profitabilityProcess optimization to maximize business impact and scaleLean and continuous improvement to improve efficiencyOversee the articulation of the Business Operating Model (BOM) for each JV, drawing upon cross functional leads to create and maintainOversee the governance requirements for both EQ and JV partners, ensuring adherence and timely engagementProject/Program manage strategic and critical projects/products on behalf of the xScale programOffer best in class, complex project management capabilities including strong cross functional alignment and interlock, defining and measuring project outcomes, delivering on project execution, managing budget and risksEnsure prioritization of key strategic initiatives via thorough business case developmentPossess basic knowledge of how the xScale product and program operates E2E cross-functionally to understand and translate their needs into initiatives and support implementation effortsMentor and motivate teams to achieve productivityFacilitate knowledge transfers between teams through retrospective meetingsFoster conversations with track leads about optimization enhancements and how these can be achievedModel the Equinix cultures and valuesQualificationsEffective business leader who can build relationships across the organization and balance tradeoffsEffective communicator with sufficient business acumen and operational experience to advise and influence the most senior executives across the companyAbility to understand product and technology transformation embracing effective agile development and thinkingDeep background in business operations, technology and industry trendsCustomer focused and has a track record of providing business operations services with operational excellenceAbility to creatively solve problems with limited resources and input, comfortable operating in a fast-paced environmentThink out of the box and help break the barriers to unblock the challenges enabling the team to go fastBe an engaging leader who empowers teamsLeading team with the servant leadership with empathyLeadership capabilities to recruit talent and building a high-performing teamSubstantial experience at a high growth tech company or technology-focused enterprise in business operations, preferably data center infrastructureExecutive presence and demonstrated success building trusted relationships with senior stakeholders and influencing and collaborating in cross-functional environmentsAdept at inspiring behavior change through motivating colleagues, creating productive work culture, planning initiatives, designating priorities, and being decisive when faced with ambiguityAdept at balancing intense short-term pressures with overall long-term goalsAbility to develop and deliver business cases for technology purchases, exploring options to drive greater scalability, efficiency and effectiveness for the long termDemonstrates our critical competences of transformation leadership Strong Data Center, Business and Business Operations experience possesses proven thought leadershipDemonstrated experience building a thriving culture aligned to Equinix valuesDesirable to have experience of dealing with investorsEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.