Sr BSA, OMEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryPartners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with Business Groups to define their global IT requirements and to analyze appropriate solutions. Manages projects from inception to completion with matrix, global teams.ResponsibilitiesPartners with the business to analyze, define and document business requirements, within and across functions Has a strong focus on capturing core requirements, beyond stated requirements and accurately places these within a broader contextResponsible to design and document cross-functional and global solutions, drawing on functional expertise of functional and technical team members or vendors, as appropriateReviews functional designs and obtains sign offs with the cross functional business and IT teamsProvides inputs into business processes based on design capabilitiesChampions balanced, forward-looking functional designsCoordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign offsConfigures applications in line with business goals Leads troubleshooting efforts on critical issues with cross functional teams through resolutionInteracts regularly with senior management level stakeholders, and demonstrates value from realized projectsQualifications7+ years’ experience as a Business Systems Analyst for Order to Cash processesBachelors in information systems, Business or related fieldFunctional knowledge managing requirements and implementing system solutions in areas of Order Management, Order Orchestration is requiredExperience interfacing with products, pricing, quoting, fulfillment, and billing business teams is required Experience with Telecom industry a plusAbility to document user stories and data flows is requiredAble to understand complex business processes and data from multiple business systems Ability to drive cross functional discussions across global business groups and IT independently Detail oriented and demonstrate ability to analyze complex problem statementsExperience working in Agile methodology Experience working with ServiceNow platform for minimum of 5 years Experience with ServiceNow CSM/ITSM applications, architecture, map business processes to OOB featuresKnowledge of ServiceNow OMT preferredCertification in CSM Implementation Specialist or similar preferred Expertise in CMDB modeling, configuration management and asset managementProficient with flow designer, agent workspace, service catalog, case routing and assignment, business rules driven solutionExperience working with Automated Test Framework (ATF) in ServiceNow platform or similar test automation preferredStrong knowledge of building custom application in ServiceNow platformKnowledge of ServiceNow implementation best practices and data driven approach to solving problemsEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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