Senior Sales Support Associate

Senior Sales Support AssociateEquinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. That is foundational to our core values as a company and is vital to our success. ResponsibilitiesPre-Sales Administration and Transactions CoordinationCoordinates all pre-sales activity for large, strategic customers (Large, Alliance, GAM and/or Major accounts in region)Solves complex issues by engaging internal support teamsTakes on SSA Lead role from Hub for countries without SSAsEnsures SFDC is up to date at Account, Opportunity, and Case level for supported Sales TeamMonitors and manages Case workload, identifying areas where caseload can be reduced or balanced with other SSAsOwns outside projects (defining, reporting on, and driving to completion) to improve SSA roleCustomer EngagementParticipates in face-to-face customer meetings as trusted pre-sales advisor together with SalesGathers feedback on Equinix processes and identifies improvement opportunities to increase customer satisfactionUnderstands future customer builds and timingHandles Customer escalations and works cross- functionally to resolve themComplex Deal SupportReviews pipeline with Sales rep and identifies deals to work onProject manages multi-country deals engaging local SSAsCoordinates deal requirements with cross-functional deals to structure deal upfrontProcess and Policy adoption and reinforcementMonitors Sales compliance to policies in Sales SupportFlags non-compliance to managementParticipates in cross-functional workshops to represent Sales SupportActs as a SME for tool or processGathers input for Business Requirement documentsParticipates in UAT testingCreates and/or delivers process and policy training to Sales Teams as neededQualifications3+ years experience in sales operationsBachelor's degree preferredEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form: https://forms.office.com/r/MjuVw4KghyEquinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.