Business AnalystEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryEstablish and direct an Agile Release ManagementDrive improvements relating to GTM (go to market) release cyclesEstablish CI initiatives, drive automation and optimization initiativesWork with team to drive project/workstream progress and ensure duties are assigned and completedWork with team to drive alignment with stakeholders from request initiation to releaseCommunicate team and project progress, issues and risks, and manage escalationsResponsibilitiesProblem Solving/AssessmentDetermines and applies appropriate methodologies and tools for analyzing a range of functional and/or cross-functional issues (sometimes complex or with a high level of ambiguity)Proactively Identifies process gaps/issues and recommends areas for improvementDynamic forward thinking to ensure customers are not impacted by process/technical failuresAssesses impact of manual workarounds using time/motion studiesDetermines and utilizes appropriate methodology including Lean Six Sigma where appropriateAgile Release ManagementWorks with the BSA's and Dev team on solution design and developmentAssesses solutions from multiple anglesPartners with stakeholders to analyze, define and document business processes within and across functional areasUtilizes Lean Six Sigma methodology; may design or improve business processesResponsible for ensuring UAT is fully planned and executedAssesses testing progressUpdates process and procedural documentationCompletes post release analysis, monitoring and controlAssesses post release benefits and successReporting and MetricsStatus reporting providing periodic project updates, highlighting risks, issues and concernsCreates and publishes dashboardsPerforms ad-hoc reportingCSISupports in making changes to enable customer benefitsAssesses priority based on fit to agreed organizational criteriaDevelops CSI opportunities for the wider team to review utilizing the CSI methodology to establish effective solutionsParticipates in cross functional discussions to drive issues, challenges and prioritization effortsUpdates CSI and Issues logs ensuring the relevant detail is providedIs a CSI advocate, pro-actively driving CSI opportunities through to completion ExperienceExperience in utilising Agile methodologyFamiliar with ITIL or other best practice frameworksEstablished in working in an IT (preferably Networking) environment with foundation knowledge of technical languageExperience in operational processes across the service lifecycle (specifically around transition and operations)Experience in IT BSA role and functionSuccessful experience in completing and participating in project workQualificationsEssentialsCertified Scrum Master or Certified Scrum Product OwnerITIL Foundation CertificationSignificant, proven business process management experienceMS Word, Excel, Visio and PowerPoint skillsDesirableProject Management experienceNetworking experienceExperience with Siebel, SFDC, ServiceNowBehavioral requirementsStrong Written and Verbal Communications.A positive approach to problem solvingThe ability to remain calm under pressureA keen analytical and structured approach to problem solvingWillingness to learn in a fast-paced environmentProven ability to work independently and as part of a dynamic teamProviding strong, confident feedback to senior teamsEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, you may send an email to accommodations@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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