Job Summary:JOB DESCRIPTION – EVENT PROGRAMMING SUPPORT SPECIALIST, INTERNATIONALLocation: TBD, EMEADivision: Ticketmaster InternationalLine Manager: Director, Client & Event Support InternationalContract Terms: PermanentTHE TEAMGlobal Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across the globe in order to achieve the highest levels of employee, fan & client satisfaction.International Client Support & Operations team, a vertical of this organization, oversees the full event life-cycle services (from build to play-off) we provide to our clients (Promoters, Venues, Artists, Clubs, etc.), in markets that operate on the Microflex platform.Our clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts on the field around the globe, regionally and locally, that have a deep understanding of our clients‘ needs.We continuously invest in people development and promote wide collaboration and team spirit to leverage our knowledge and experience to excel in client satisfaction. Mastering our knowledge on our ticketing products is also key in improving our service proposition and solving for our clients’ and local Markets’ needs and challenges day-to-day.THE JOBIn this role as Event Programming Support Specialist, International you will report to the Director Client & Event Support, International. You will support Ticketmaster’s ambition to explore and use the core ticketing platform to the best of its abilities.This position involves collecting, reviewing, and creating procedural best practices and established standards in our markets that operate on our ticketing system Microflex, then verifying the output. The tool knowledge set for the position includes Microflex and Microflex applications but is open to incorporate other ticketing platforms that will form part of the development of Ticketmaster’s product suite. You are required to fully understand de operational procedures and practices of all markets through extensive discovery, while remaining objective, but curious.These market discovery sessions require you to be highly curious on the input given and not being afraid to challenge the status quo. It is these sessions that will provide you with a starting point on how to harmonize, trying to unlock best practices that are scalable and sustainable while at the same time meeting our clients’ highest standards.You are expected to be an ambitious, results driven specialist who will initiate and support the harmonization of our event build processes among various markets using Microflex.You will be a key member of the International Support & Operations team and will be charged with guarding our clients needs across various markets and extract greater value to the business driving a culture of innovation and excellence throughout the workforce.WHAT YOU WILL BE DOINGInitiate and conduct discovery sessions with various EMEA markets operating on Microflex to understand their methods of event configurationIdentify the optimal solution that is commercially and operationally sustainable and scalableCompile and present back the data to support the best and most sustainable solutionWork with the EMEA markets’ stakeholders to implement optimal standardsIdentify and flag any Event Programming configuration risks or sub optimal Best Practices that could lead to issues and or business risks in the futureIdentify event configurations that will prevent Product innovationAccurately review event data into Ticketmaster Ticketing Systems and cooperate on the identification and solution of event related errorsQA Best Practices as required to confirm these meet quality levels on an ongoing basisBuild and cultivate excellent Event Programming regional and local relationships.From time to time, will be responsible for other duties as assigned by, but not limited to, Director Client & Event Support, InternationalReceive continuous training on new product and features and how they need to be operatedWork closely with the Global Education & Training team to document Best Practices, and facilitate training where needed to internal stakeholdersCollaborate on maintaining the following of best practices, both internally and externallyIdentify Product Enhancement opportunities to improve Event Programming best practices and proceduresWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Service oriented, working with accuracy, structure, and organisation, delivering consistent quality service.Ability to communicate effectively with the local marketsAble to successfully handle multiple prioritiesRigorous following standard operational procedures and attention to detailCertain degree of creativity, latitude, and problem solving is requiredPrevious Event Management or Box Office experience a plusOverall awareness of the entertainment and sports business is importantKnowledge of how TM departments impact on one another, and on outside clients is a plusMust have the ability to accommodate a flexible scheduleExcellent written and oral communication skills, good organizational skills, and attention to detailMust be computer literate with excellent data entry skills and knowledge of the Microsoft product suiteH.S. diploma or equivalent required. BA/BS degree is preferredStrong written and verbal communications skills in English and at a least another European language.YOU (BEHAVIOURAL SKILLS)Team player offering proactive support to colleagues.Eye to identify areas of improvement to strive for service excellence.Not afraid to challenge the status quo constructivelyHighly curious in learning how TM Operations Products workClearly conveys goals and expectations to others; steps forward to confront difficult issues.Show aptitude for learning new technologyDemonstrate a detail-oriented view on a consistent basis Responds with flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, or rapid change.Organizes time effectively.Demonstrates ethical behaviours.Relationship Management & Collaboration- building and fostering strong trust-based relationships with clients and internal partners across the organisation. A skilful and collaborative team player with the ability to network effectively up, down and across the business. Intuitive and empathetic.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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